Lead Advertising and Creative Services Manager

This is a high-impact freelance opportunity for an experienced creative and advertising leader to take ownership of current customer campaigns at scale. You will sit at the centre of creative strategy, agency management, and stakeholder engagement, shaping work that directly drives customer loyalty, retention, and revenue across multiple channels.

The Company
They are a large, consumer-facing organisation with a strong focus on brand, customer experience, and long-term customer value. Operating at scale, the business invests heavily in creative excellence and data-informed marketing to support ongoing growth. Collaboration across marketing, product, and leadership teams is central to how they deliver results.

The Role and Deliverables

• Act as the primary point of contact for internal stakeholders and external creative agencies, aligning creative strategy to business goals and KPIs
• Lead end-to-end delivery of current customer creative campaigns, from briefing through to final execution and quality control
• Manage agency partners to ensure creative output meets brief, brand standards, timelines, and budget requirements
• Review, shape, and approve creative concepts, messaging, and final assets across on-platform and on-air channels
• Present creative work and campaign rationale to senior stakeholders, clearly articulating options and recommendations
• Maintain robust project documentation, including campaign archiving, rights management, and post-campaign learnings

Your Skills and Experience

• Strong experience in advertising, creative services, or marketing project management environments
• Proven ability to manage external creative agencies from concept development through to final delivery
• Background in customer retention or loyalty-focused marketing, with a clear understanding of churn reduction and revenue impact
• Confidence presenting creative work and strategic thinking to senior leadership audiences
• Excellent project management skills, with the ability to handle multiple workstreams in a fast-paced setting
• Hands-on experience with tools such as PowerPoint, Excel, Smartsheets, Figma, and creative asset management platforms