Customs And Border Protection Officer

US Customs and Border Protection

Portal, ND

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Client Success Manager (Remote) - Remote

Austin Dakota Software

Posted 1 day ago

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Job Description

THIS POSITION IS FULLY REMOTE

Applicants need to reside in one of the following states: The Client Success Manager serves as the primary contact for new and existing clients, advising and guiding them through implementation of the software, ensuring they adopt it widely and ultimately recognize business value of the solution in order to retain them as long-term customers.

Act as the single point of accountability for all aspects of client projects, and as an escalation point for internal and external resources

Project manage client onboarding to successful outcomes, accelerating the time they begin finding value

Collaborate with the Business Analyst to determine a solution to client request and project approach

Create Statements of Work (SOWs) and project plans with project tasks/activities organized against project milestones

Monitor and facilitate the completion of work requests, and schedule deployments of work to client sites

Manage and facilitate project communications to stakeholders and project team members

Identify and manage project risks, and work with clients to avoid or minimize impact

Maintain positive relationships with clients and manage client success, including measuring satisfaction and educating on new features

Mine current customer relationships for up-sale possibilities, expansions and renewals

Keep management abreast of developments in major accounts

Bachelors degree in Sales, Business Administration, or related field; Experience in a customer facing role, such as customer success, account management, sales or consulting

Experience in Customer Success in a SaaS business preferred

SaaS software sales experience preferred

Skilled in time-management and prioritization to meet close deadlines

Ability to deliver high-quality presentations

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Vacancy posted 1 day ago

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