Bilingual Front Office Clerk, Lead - Legacy Southwest Clinic

Bilingual Front Office Lead Job Overview Ready to dive into an amazing journey where you turn a first impression into a lifelong positive experience? Join us at Legacy Community Health as our rock star Front Office Team Lead! You'll be the person behind the welcome wagon, and the energy you bring is contagious. Schedule : Rotating 12 Hours Schedule Role Highlights: Be the upbeat voice and smile that sets the tone for our patient’s healthcare journey! Work Environment Benefits: Dive into a supportive team that's all about high-fives and teamwork! Impact and Growth Opportunities: Be the game-changer in patient-provider relationships and help us deliver top-notch, accessible healthcare! Team Collaboration Aspects: Team up with awesome colleagues dedicated to making patient visits smooth and enjoyable! Mission-Driven Elements: Join a mission-oriented crew bent on making waves in community healthcare! Location: Legacy Southwest - 6441 High Star Dr., Houston, TX 77074 Key Responsibilities Be the phone-call whisperer! Direct incoming calls like a pro! Channel your inner welcoming committee by managing client intake and coordinating staff notifications! Keep our databases singing with accurate patient info! Master the art of appointments and cash handling! Kick off the day with opening tasks and seal it with closing procedures, deposits included! Keep the clinic lobby looking pristine and welcoming! Champion the Performance Improvement Program for an unbeatable patient experience! Be the guide for new staff, showing them how to deliver superhero-level patient care! Monitor patient flow and be the captain for any necessary staffing adjustments! Tame escalated customer service issues like a superhero! Jump into special projects and initiatives with gusto! Give staff feedback that's both constructive and encouraging! Facilitate seamless communication between patients and providers! Check provider schedules for any hiccups or glitches! Monitor office supply levels and coordinate orders like a supply wizard! Foster an environment of effective relationships and stellar teamwork! Adhere to safety protocols and rock a safe, secure environment! Minimum Qualifications A high school diploma or equivalent. Bilingual skills in English/Spanish (required). Top-notch phone communication skills that charm every caller. The ability to juggle multiple tasks like a pro. Data entry accuracy. Tech-savvy with computers and multi-line phone systems. Basic math and filing skills add extra points. Decision-making prowess and deadline management. Benefits Flexible Spending Account (FSA) 403(b) Retirement Plan with Company Match Short-Term & Long-Term Disability

• 0 Copay for Legacy Provider visits
• 0 Copay for prescriptions filled at Legacy Pharmacies