Customer Support Specialist

Your Role Key responsibilities include: Responding to client inquiries and resolving issues efficiently via phone, email, and online channels. Serving as the first point of contact for clients, providing accurate information about banking products and services. Managing and prioritizing the phone support queue to ensure timely assistance. Documenting client interactions and following up on unresolved cases to ensure satisfactory resolutions. Collaborating with internal departments to address complex client needs and **escalate** issues as necessary. Troubleshooting, researching, responding, and providing training on customer service technology and related issues. Managing resolution of client needs by identifying and coordinating appropriate bank resources; partnering with internal departments to ensure client needs are met and issues are followed through to resolution. Maintaining up-to-date knowledge of banking policies, procedures, and regulations. About You The company is looking for: Previous experience in customer service or banking preferred. Excellent verbal and written communication skills. Ability to multitask and work efficiently in a fast-paced environment. Strong problem-solving abilities and attention to detail. Proficient with computer systems and customer management software. #J-18808-Ljbffr HTU