Support Engineer

Join a Fast-Growing SaaS Startup – Support Engineer Position: Support Engineer Reports To: VP, Revenue Employment Type: Full-Time Who We Are Cloud Campaign is shaking up the social media marketing space with our powerful platform built for digital agencies and enterprise companies. Our mission? Make social media management seamless, scalable, and stress-free. We’re a fast-growing, venture-backed SaaS startup with a tight-knit team that values innovation, transparency, and creating amazing experiences for our customers (and each other). Cloud Campaign was ranked as one of the “Top Small Companies to Work For in Colorado” by BuiltIn during their 2022 annual report. We were recently named as one of Will Reed’s Top 100 Early-Stage Companies to work for in 2023, and Denver Business Journal’s fastest growing company in 2024, as well as Denver and Portland Business Journal’s best places to work 2026! Core values that we live by Win as a Team Can-Do Mindset Own the Outcome Raise the Bar Role As a key member of the Revenue team, you will be responsible for providing technical support and solutions to customers, ensuring seamless integration, data flow, and operational efficiency. This role requires strong problem-solving skills, scripting expertise and a deep understanding of the Cloud Campaign code base, so you can seamlessly interface with our engineering team to discover and implement solutions. What You’ll Do Reproduce and triage bugs like a pro Run SQL queries to help with customer data exports and the clean up of data Work within AWS to white-label customer accounts, check data, and more Manage data piping into our customer success tool — Custify Help out with internal IT needs Join customer calls to help debug and troubleshoot tricky issues Qualifications Required 2+ years of experience as a Support Engineer or in a similar role BS or BA in Computer Science or coding bootcamp completion or equivalent SQL expertise Experience with AWS products (Dynamo, RDS, ACM, EC2) Basic understanding of Java code Scripting skills (Python or Bash) Nice to Have Experience with Social Media Marketing Tools Strong communication skills both written and verbal Collaborative mindset Logical/Perceptive, problem-solving, detail-oriented, solution-oriented Flexibility/Adaptability/Dealing with Ambiguity Why You’ll Love It Here Startup Energy, Real Impact – Your work will directly shape the future of our company and product Team-Oriented Culture – We believe in balance, transparency, and always learning. Room to Grow – Equity, leadership opportunities, and the ability to make a big splash in a growing company. Benefits & Perks 100% employer-paid medical, dental, and vision insurance for employees Partial medical coverage for dependents with 100% dental and vision coverage for dependents FSA, Short Term Disability & Life Insurance Unlimited PTO & Paid Parental Leave Stock Options – Share in our company’s success Healthy Living Benefits & Technology Stipend Yearly Company Retreat & Monthly Fun Events Half-Day Fridays & Weekly Office Lunches Join us and be part of a company that values innovation, teamwork, and customer success! #J-18808-Ljbffr Cloud Campaign