Busser

Compensation Type

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle.

Location

Hilton Garden Inn Kauai Wailua Bay

Overview

The role of the Busser is ensuring our guests receive a positive and memorable experience in our dining areas. This is accomplished by setting and clearing the tables, and assisting servers with table service to ensure guest satisfaction.

Responsibilities

• Quickly clear dirty table wipe it with moist towel or rag for resetting. Promptly and consistently reset all service-ware as prescribed.
• Read meal tickets and deliver food appropriately to tables based on meal ticket.
• Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments.
• Serve guests with beverages, breads and butter to begin their dining experience and replenish as necessary.
• Transport all dirty tableware from dining room to dishwashing area for proper cleaning.

Qualifications

• Knowledge of the appropriate table settings and service-ware.
• Ability to do the same task over and over, frequently in the same way.
• Great Customer service skills and be courteous with the guest and staff.
• Requires interaction with people as relates to attending to needs, requests or the expressed or implicit wishes of people. Immediate response is required.
• A current food handlers’ card for the State of Hawaii
• Current TB Clearance
• Patience, tact and diplomacy.
• Requires lifting and carrying of objects weighing up to 50 pounds.
• Ability to understand verbal English to comprehend basic guest requests.
• Work as a productive team member by contributing positive energy.
• Perform the duties of the position in a safe manner.
• Be professional in all interactions with guests and associates.