Customer Service Specialist

Working remotely on a temporary basis, the full-time Temporary Customer Service Associate will support students, faculty, and staff by resolving inquiries through voice and chat using Amazon Connect while gaining hands-on experience with industry-leading technology. Key responsibilities Support customers via voice and chat, delivering a positive experience through empathy and clear communication Resolve customer issues using AWS tools, following defined call flows and accurately documenting interactions Collaborate with teammates to manage follow-ups and escalate complex issues as needed in a fast-paced environment Required qualifications High school diploma or equivalent Must be at least 18 years old and reside in an approved state Professional fluency in English (CERF C1 or higher) Ability to work a full-time schedule of 40 hours a week, including Mondays and weekends Proficient in using web browsers and capable of learning multiple systems and tools