Program Support Specialist

To support a growing customer base, the full-time Vehicle Support Specialist will engage with clients through phone, email, and web chat, resolving inquiries and enhancing user satisfaction while gaining foundational knowledge in a SaaS environment. Key responsibilities Resolve customer requests and issues of varying complexity efficiently and effectively Deliver a positive, customer-centric approach to enhance client satisfaction Manage and document customer cases in the ticket management platform Required qualifications 0-3 years of customer support experience, preferably in a B2B, SaaS environment Fluency in French or Spanish (read, speak, and write) is a plus Experience with Zendesk is advantageous Strong organizational skills and attention to detail Proficiency in Microsoft Office Suite