Service Advisor/Service Manager

Senior Service Advisor (Bilingual / Tech-Forward)

Pay: $48,000.00 - $150,000.00 per year (Base + Performance Incentives)
Location: In-person

Position Overview:

Are you a pro at turning digital inspections into approved repairs? We are looking for a high-performing, Bilingual Service Advisor who thrives in a fast-paced shop. You’ll be the primary link between our technicians and our customers, using your expertise to build trust, explain complex repairs, and keep our bays full.

Qualifications:

• Experience: 3+ years of Automotive Service Advising (Required).
• Language: Professional proficiency in English and Spanish (Required).
• Tech-Savvy: Experience with Tekmetric , ALLDATA , and Identifix is a major plus. You should be comfortable using Digital Vehicle Inspections (DVI) to sell work.
• Sales Ability: A proven "closer" who understands how to build value and maintain a high Average Repair Order (ARO) ethically.

Core Responsibilities:

• Sales & Estimating: Use Tekmetric to build accurate estimates and ALLDATA/Identifix to verify labor times and parts.
• The "DVI" Process: Present digital inspections to customers with photos/videos to clearly explain "why" a repair is needed.
• Customer Mastery: Handle the "front of house"—from the first phone call to the final invoice—ensuring every customer (English or Spanish speaking) feels heard and respected.
• Workflow Coordination: Work closely with the shop team to ensure parts are ordered on time and jobs stay on schedule.
• Specialty Services: Help manage and grow our specialized ADAS Calibration and Fleet Account services.

Why Join Us?

• High Earning Potential: We reward top-tier sales performance and high customer satisfaction scores.
• Modern Tools: No old-school paper trails. We use the best software in the industry to make your job easier.
• Schedule: 10-hour shifts, Monday–Friday. Occasional Saturdays as needed.
• Benefits: Health insurance, PTO, employee discounts, and professional development.

Your Trusted Auto and Light Truck Repair Facility For over 34 years, Phil's Car Care has been proudly serving our community, providing comprehensive vehicle care with unmatched expertise and dedication. Whether you're in need of a routine oil change, a complex engine swap, or specialized services like Advanced Driver Assist Systems (ADAS) calibration, our team is equipped to handle it all with precision and care. Why Choose Phil's Car Care? Priority Service for Fleets: We understand that minimizing downtime is crucial for businesses. Our fleet services ensure your vehicles stay on the road and running smoothly with minimal interruptions. Certified Technicians: Our team consists of ASE and I-CAR certified professionals who bring a high level of expertise to every repair and maintenance task. Factory Maintenance Schedules: We adhere to the manufacturer's maintenance schedules to keep your vehicle operating at its best, preserving its reliability and performance. Quality Parts: We use only high-quality replacement parts that meet or exceed OEM standards, ensuring your vehicle performs at its peak for years to come. Advanced Technology: Our state-of-the-art diagnostic tools and repair technology ensure that we can handle even the most complex issues with precision and accuracy. Powerful Warranties: We stand behind the work we do with strong warranty options, giving you peace of mind that your repairs and services are covered. Our Commitment to Excellence At Phil’s Car Care, we don’t just meet industry standards — we exceed them. We take pride in our ethical business practices, and our focus is always on delivering results that consistently surpass our customers’ expectations. Let us take care of your vehicle’s needs today and experience the Phil's Car Care difference — where quality service, honesty, and integrity drive everything we do! Contact us today to schedule your next service or learn more about our offerings. We're here to ensure your vehicle stays in top condition for the long haul!