Sr Office Assistant

University of Michigan Health - - Responsibilities: Performs patient registration responsibilities, including insurance verification, pre-certification and obtaining necessary signatures and authorizations for billing and release of medical information according to established procedure.; Provides excellent customer service to patients and referring physician offices in person and on the phone Meet/Greet with smile, provide updated wait times, handle difficult situations that arise with the scheduling and registration process so that patients and referring physicians are satisfied with the outcome.; Able to perform all office operations including filing of charts, typing and clerical duties and obtaining/transferring patient information data.; Provides education and training to physician offices and patient service specialists on scheduling/registration and insurance related issues regarding orders sent to the department.; Follows through on rejected coding issues and re-submits documentation to HIS.