PSC Analytics & Forecasting Leader
AltaMed Health Services Corporation
AltaMed Health Services Corporation in California is seeking a Workforce Analyst to support the Patient Service Center with data analytics, forecasting, queue management, and ACD technology optimization. You will produce dashboards daily, weekly, and monthly, and communicate trends to management to improve service levels and first contact resolution. The ideal candidate has a Bachelor's degree and at least 3 years of analytics experience in a contact center, with strong problem solving and #J-18808-Ljbffr AltaMed Health Services Corporation
Vacancy posted 1 day ago
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