Quality Assurance Investigator

The Arc Ontario Quality Assurance Investigator Salary: $22.22 - $23.66 Position Overview: The Quality Assurance Investigator at The Arc Ontario is responsible for conducting thorough, timely investigations into incidents reported to OPWDD or the Justice Center, ensuring all findings, documentation, and follow‑up actions meet regulatory standards. This role manages investigative records, gathers and preserves evidence, conducts interviews, collaborates with program staff, and recommends corrective actions to support agency compliance and service quality. The Investigator also assists with QA reporting, trend analysis, trainings, committee support, and various quality improvement activities while maintaining strict confidentiality and professionalism. If you're driven to uphold high standards, protect the rights of individuals, and strengthen service quality across programs, this position offers a meaningful opportunity to make an impact apply today and help advance The Arc Ontario's commitment to safety and excellence. Work Location Canandaigua, NY Schedule Full-Time; 40 hours; 8am to 4pm; Monday through Friday; Flexibility in schedule required to meet agency needs. Benefits Health and retirement benefits Paid time off; Over 3 weeks of vacation within your first year! Sick Time Growth potential/Opportunity for advancement within my agency Educational Assistance Employee Assistance Program Access to a Fitness Center in the Main Facility Pay on Demand Free Telehealth with EZaccessMD Emergency Assistance Funding And more Our Culture Investing in our staff while thriving in a flexible and fun work environment! The Arc Ontario Story Founded in 1954 we believe that All individuals with disabilities or other challenges are one with their community. Responsibilities Formulate, plan, process, and create timetables to conduct accurate, complete, and thorough investigation within OPWDD-specified timeframe. Reviews the OPWDD Incident Review Management Application (IRMA) to ensure all required information is entered in a timely manner, keeps the team informed of new incidents as they occur in the database and enters information as needed. Prepare for and conduct interviews and obtain sworn statements (when needed) on matters arising from investigations conducted, such as investigations for abuse, neglect, or other categories as defined by OPWDD and the NYS Justice Center. Requirements Must have a Bachelor's degree in human services, business administration or related field and over two (2) years of related job experience or an equivalent combination of education and experience. Experience conducting investigations and a working knowledge of statutes, regulations and laws governing the care and treatment of persons with an intellectual disability is preferred. #J-18808-Ljbffr