Room Service Coordinator (Full Time) *free parking*
Hilton
Room Service Coordinator
Exceptional Hospitality Starts with You
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Room Service Coordinator, you're not just processing in-room dining orders you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
- Delight our guests: Bring an upbeat & friendly attitude to all guest interactions and proactively look for ways to make their experience special.
- Support Rotation Accuracy: Collect incoming order tickets and assign each to a Server according to the shift's rotation schedule. When time permits, assist with preparing order trays.
- Respond promptly: Respond to Room Service telephones and guest requests in a friendly, timely, and efficient manner. Call guests to clarify intentions and diligently note special requests.
- Take orders with care: Capture food and beverage orders and input them into the point-of-sale system without errors attention to detail is key! Notes should include detailed listings of who is responsible for each part of an order, as well as any special delivery notes.
- Master the menu: Learn the details of all menu items, promotions, & specials so you can help guests and answer their questions with confidence.
- Upsell Offerings: Suggest and promote food and beverage items such as sides, desserts, drinks, and special promotions.
- Process payments with accuracy: Reconcile checks, including verifying check totals & gratuity disbursement.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: a passion for spreading the light and warmth of hospitality, acting with integrity and always doing the right thing, inspiring others through leadership, a belief that teamwork drives the best outcomes, a sense of ownership and accountability, and a focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Join an Award-Winning Workplace Culture At Hilton, we don't just deliver exceptional experiences for our guestswe build an exceptional workplace for the team members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel. Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the careerand help us make every stay a little more magical.
HiltonVacancy posted 12 hours ago
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