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Technical Writer Position

Our client is seeking an experienced Technical Writer to support the development, revision, and maintenance of operating procedures. This role plays a critical part in translating complex technical content into user-friendly documentation and serves as a documentation lead—acting as reviewer, editor, convener, and user advocate.

You will collaborate with Control Center staff and Operations leadership, promoting clarity, usability, compliance, and consistency across all materials.

Key Responsibilities:

• Revise and maintain standard operating procedures throughout the documentation lifecycle.
• Work with Subject Matter Experts (SMEs) to validate technical content.
• Act as editor, documentation coordinator, and end-user advocate.
• Ensure consistency and adherence to documentation standards.
• Communicate complex concepts in a clear, concise, and structured format.
• Collaborate across departments to ensure timely completion and publication of documents.
• Promote document usability and regulatory compliance.

Required Qualifications:

• Bachelor's degree in Technical Writing, Communications, English, or related field; or 4+ years of equivalent experience.
• Excellent written and verbal communication skills.
• Strong ability to comprehend and translate complex instructions and policies.
• Proven experience managing technical documentation projects with minimal supervision.
• Familiarity with documentation standards and procedures.
• Demonstrated customer service mindset in interactions with both internal and external stakeholders.
• Experience creating or maintaining reports and procedural content.
• Proficiency in at least one of the following:
• Document Management Systems (DMS)
• Human Performance Improvement (HPI) principles
• Project Management methodologies

Preferred Qualifications:

• Procedure Professionals Association (PPA) Writer Certification.
• Prior experience in the energy or utility industry.
• Familiarity with Adobe FrameMaker or similar writing tools.
• Experience working in a regulated environment with documented writing standards.
• Knowledge of NERC and FERC compliance requirements.