Personal Insurance Specialist

Job Description

Job Description

Axios Professional Recruitment is proud to partner with a well-established independent insurance agency in Grand Rapids that is actively seeking an Account Manager. This is an excellent opportunity for an individual who is detail-oriented, service-focused, and passionate about supporting clients with their insurance needs.

Responsibilities :

Client Service & Support

• Assist walk-in clients Monday–Friday
• Handle customer payment inquiries and confirmations
• Respond to all change requests
• Process ID card requests and other document requests (via fax, email, or mail)
• Manage all lender requests to confirm coverage or update existing policies
• Handle all referral inquiries

Policy Processing & Administration

• Prepare new business applications and submissions for producers
• Obtain required information for new business submissions
• Process requests for insurance certificates
• Process endorsements received via mail, email, and fax
• Manage cancellations received via fax, email, or mail
• Process renewals and complete renewal insurance reviews
• Perform commercial audits for current clients
• Monitor and complete lapse prevention reports
• Review and process insurance company claim reports
• Complete daily downloads from carriers
• Maintain organized filing and documentation systems
• Perform miscellaneous job-related duties as assigned by the Commercial Producers or President
• Contact customers regarding payment or underwriting notices

Qualifications :

• 5+ years of P/C commercial lines insurance experience
• Active Michigan resident P/C License
• Strong multitasking abilities
• Ability to work independently
• Excellent listening and communication skills
• Proficient computer skills (Word, Excel, Outlook, Office)

Axios Professional Recruitment - an entirely employee-owned company - is the largest independent employer in West Michigan. Our mission is to match people with meaningful, long-lasting, and enjoyable careers, not just a job. Since 1988, we've helped match over 300,000 people just like you with top employers across West Michigan.

Good luck, we look forward to reviewing your application!