Production Manager

Benefits: 401(k) matching Bonus based on performance Company car Competitive salary Flexible schedule Health insurance Paid time off Training & development We are 3+ years in and growing fast! We are a local, independently owned and operated franchise location affiliated with Floor Coverings International, which has 300+ locations across North America and Canada. We strive to give our customers the absolute best experience, from a consultative product selection to expert installation. We work really hard to please our customers and currently maintain a 4.9-star Google rating. Our unique shop-at-home model allows customers that are wishing to shop for new floors without leaving their homes with an unmatched experience. That's a big reason why we are growing faster than our competitors and why we have an immediate need for someone to manage our growing volume of flooring projects. We are looking for hard-working, service-minded individuals with great people skills who love to have fun. The Production Manager is responsible for delivering the installation of flooring jobs to match or exceed the level of expectation set during the sale of the project, and we set that bar high. This position is the key to ensuring that customers have a positive experience and that jobs are produced both efficiently and profitably. Job Details & Perks: Some paid training provided; some self-paced online training; some with current staff Full-time position with paid time off, health insurance, and 401K with company match benefits available Opportunity to participate in annual company Convention Company vehicle available for job-related local travel Key Responsibilities: Meet with sales staff weekly to discuss recent sales and develop labor and product orders. Order all products needed for jobs accurately and cost effectively. Primarily responsible for receiving materials and reviewing for accuracy against orders. Work with office manager or production coordinator to schedule the jobs to meet the availability of customers and installers. Be present with installers as appropriate to "kick-off" projects to ensure that all parties understand what needs to happen and in what general sequence. Communicate job progress daily. Discuss and obtain written permission for any changes in contracted work. Confirm scope of work and compensation with installers prior to start of job. Stage all materials for installer pick-up daily for following day's jobs. Deliver on expectations for both customer experience and project outcomes established during the sales process. Retrieve missing materials from local suppliers as required. Participate in customer walk-throughs as required. Manage jobs to achieve optimal profitability based on contracted proposals. Consistently search for new installers that can offer better outcomes and experiences to our customers. Resolve conflicts and complaints with urgency. Keep warehouse organized and clean, free of debris and trash. Be available for Home Shows as required. Be available to attend training seminars at owner's discretion. Continue to self-educate on flooring trends, products, or new installation techniques. Willingness to be available on weekends and off-hours to installers and customers when jobs are in progress. Qualifications: Some familiarity or experience in home improvement desired. Positive, professional, friendly demeanor. Leadership skills to effectively manage installers and handle conflict appropriately. Able to work independently and maintain organization while working multiple jobs. Comfortable problem-solving and making sound decisions that work for the customer and for our business. #J-18808-Ljbffr