Automotive Service Advisor Capital Ford of Columbus

Automotive Service Advisor

Our Service Advisors take ownership of the customer experience in the service lane and are the first point of contact as it relates to vehicle status, repairs, and diagnostics. Immediate opportunity for the right candidate looking to take their career to the next level. We are seeking a candidate who is well-versed in product offerings, inventory needs, technician scheduling and customer service, and contribute to our team by:

• Promptly and professionally answering service calls, and setting and confirming appointments
• Accurately and thoroughly writing repair orders
• Acting as a reliable, responsive liaison between the technician and customer
• Patiently and thoroughly assisting our customers through the service process.
• Collaborating with team members for loaner availability, proper warranty processing and disclosure

What We Offer:

• Medical, Dental, and Vision Insurance
• 401(k) Savings Plan
• Ongoing professional development
• Family-friendly and inclusive culture
• Career growth and internal promotions
• Custom and competitive wage plans
• Sundays off to create a schedule that allows you a job and a life

Rate of Pay:

• Expected Rate of Pay: $90-$130k for the right, driven person

Our Expectations:

• Ford Certified preferred
• 3-5 years Service Advisor/Writer experience
• Proficient with NNAnet
• DealerTrack experience preferred
• XTime experience preferred
• A strong record of positive customer satisfaction results
• Good organization skills and a friendly personality
• Fantastic communication skills
• A professional personal appearance
• A team-oriented and self-motivated attitude
• The ability to work with little supervision
• A clean driving record