Self-Checkout Associate

As a guardian of the Self-Checkout area, your primary role is to protect the company against inventory losses or fraud by overseeing the accurate scanning and recording of products at self‑checkout stations. You’ll actively monitor transactions, address potential issues, and collaborate with leadership to prevent loss. Exceptional customer service is paramount, as you assist and engage with customers, providing guidance on the self‑checkout process and promptly addressing inquiries to create a positive shopping experience that builds customer confidence and loyalty. Responsibilities Protect against inventory losses or fraud at self‑checkout lanes by continuously providing exceptional customer service and intervening with appropriate responses. Observe and monitor self‑checkout transactions to identify irregularities or suspicious activities. Ensure customers are scanning and bagging items correctly, intervening when necessary to verify scanned items. Respond promptly to Point‑of‑Sale alerts and notifications, investigate potential discrepancies. Report any incidents of theft, suspicious behavior, or equipment malfunctions to store leadership. Provide outstanding service according to SEG service standards: proactive customer assistance, education on the self‑checkout process, friendly engagement, and continuous attention to customer needs. Monitor regular lanes for excessive traffic and invite waiting customers to use lanes while maintaining a positive attitude. Aid actively in scanning products for customers who may require assistance. Keep the work area clean, orderly, and free from safety hazards: stock front‑end supplies, clean and sanitize equipment during downtime or when spillage occurs, and return carts to the shopping cart corral. Perform other job‑related duties as assigned. Qualifications Required Education N/A Preferred Education High School / GED Experience None required; supervisory experience of 0–3 years minimum is preferred. Languages Required: English. Preferred: English & Spanish. Knowledge, Skills & Abilities Must be at least 18 years of age to perform job functions. Ability to read, write, and speak English proficiently; understand and follow English instructions. Compliance with all company policies and procedures. High standard of integrity and reliability. Basic computer skills required for online training. Authorization to work in the United States or ability to obtain the same. Successful completion of pre‑employment drug testing and background check. Environmental Factors Retail – General Light. Physical demands include standing, walking, manual dexterity, repetitive hand motions, reaching, carrying, pushing, lifting up to 20 lbs, occasional kneeling, crouching, climbing up to 4 ft. Working conditions may include indoor, outdoor, cold, freezing, heated, wet/humid environments. Safety risks involve twisting, slippery floors, hazardous equipment, sharp objects, exposure to loud noise, irritants, dust, fumes, cleaning solutions. Required equipment: cleaning supplies, register, pricing gun, scales, scanner, rack, cart, pallet jack, shopping cart. Preferred equipment: baler/compactor, box cutter. Personal protective equipment: goggles, gloves, back brace. Pulling requirement: 250 lbs. Lifting requirement: 20 lbs. Location Store Travel 0% travel, no overnight or Motus eligibility. #J-18808-Ljbffr The Winn-Dixie Company