Clinical Liaison

Primary Location: Frazier Rehab Institute - UMC Address: 220 Abraham Flexner WayLouisville, KY 40202 Shift: Weekend Days (United States of America) Job Description Summary: Job Profile Summary UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center. With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day. Job Description: Position Summary and Purpose The Admission Coordinator works with staff at referring facilities to identify and assess potential patients for rehab services; Evaluates the medical records of potential patients to ensure medical necessity for acute rehab; Acts as the primary liaison between the patient, referring facility, physicians, payers and Frazier Rehab Institute; Prepares, educates and otherwise facilitates transitions for patients from acute care to the rehab setting; Ensures any special needs of the patient are properly arranged for prior to the patient’s admission; Provides necessary insurance information on potential patients to Insurance Verification and/or Financial Counselor and obtains all necessary precerts prior to a patient’s admission; Gathers clinical and non-clinical patient information to complete a required online Preadmission Assessment for all incoming patients; Conducts or coordinates informational/marketing programs to referral sources as needed to maximize referrals to Frazier. Essential Functions: Assists in delivering high quality health care services in a professional, compassionate, and courteous manner while respecting the dignity and individuality of each person who comes in contact with the organization by following the Standards of Excellence, the Standards of Behavior, and the Standards of Professional Appearance and Conduct. (Mandatory for all employees Knowledge and performance of Code of Conduct Standards is evident in performing daily activities. (Mandatory for all employees) Work reflects the employee honors the Frazier Rehab Institute’s Mission Statement, Vision Statement, and Corporate Values. (Mandatory for all employees) Demonstrates the knowledge and skills necessary to interact with and provide care appropriate to the age of the patients served. (Mandatory on all patient care positions) Works with appropriate staff at referring facilities (e.g. physicians, discharge planners) to establish and maintain referral sources. Evaluates the medical records of potential patients and identifies rehab potential according to criteria established by the Medical Staff. Accurately presents the condition of incoming patients to hospital staff. Educates and prepares the patient and/or the family for admission. Explores and secures financial coverage for services. Plans and organizes the programs and operations of the department within the Hospital’s strategic plan and mission statement. Provides for services and solves problems relating to efficient operations of the department Other Functions: Maintain compliance with all company policies, procedures and standards of conduct. Performs other duties as assigned. Additional Job Description: Job Requirements (Education, Experience, Licensure and Certification) Education: Kentucky RN license (Associate or Bachelors Degree) or other licensed clinical professional Experience: Five years minimum of nursing/licensed clinical experience working with a broad base of patient types/diagnosis. Previous rehabilitation experience required. Knowledge of Medicare, Medicaid, and Third Party Payer systems also required. Preferred: Experience with patient/family counseling and problem resolution preferred. Marketing and sales background also preferred. Certification: Basic Life Saving (BLS) accredited by the American Heart Association (AHA) (required) Job Competency: Knowledge, Skills, and Abilities critical to this role: Effective written and verbal communication skills. Excellent psychosocial assessment skills Short term crisis intervention skills Understanding of medical terminology Previous insurance experience Effective organizational skills and ability to multi-task. Effective time management. Professionalism to interact with staff at all levels of hospital leadership and clinical staff. Effective at building and maintaining internal and external relationships that support department mission. Computer skills for applications noted below. Language Ability: Must be able to communicate effectively in both verbal and written formats. Reasoning Ability: Ability to break down problems or tasks; scanning one’s own knowledge and experience to identify causes and consequences of events. Computer Skills: Excellent ITW, Microsoft Office, Excel, and PowerPoint, Adobe skills. Additional Responsibilities: Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times. Maintains confidentiality and protects sensitive data at all times. Adheres to organizational and department specific safety standards and guidelines. Works collaboratively and supports efforts of team members. Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community. UofL Health Core Expectation: At UofL Health, we expect all our employees to live the values of honesty, integrity and compassion and demonstrate these values in their interactions with others and as we deliver excellent patient care by: Honoring and caring for the dignity of all persons in mind, body, and spirit Ensuring the highest quality of care for those we serve Working together as a team to achieve our goals Improving continuously by listening, and asking for and responding to feedback Seeking new and better ways to meet the needs of those we serve Using our resources wisely Understanding how each of our roles contributes to the success of UofL Health #J-18808-Ljbffr