Barista

Job Description
About The Hotel Hartness:
The Hotel Hartness is a luxury boutique property committed to delivering exceptional guest experiences through high-quality service and meticulously curated offerings. We pride ourselves on operational excellence, attention to detail, and fostering a welcoming and professional environment.

Copilot Barista

Location: Hotel Hartness Department: Food & Beverage Reports To: Copilot Manager

Position Overview

The Barista is responsible for preparing high-quality coffee, beverages, and light food offerings while creating a warm, welcoming experience for hotel guests and local customers. This role combines technical barista skills with exceptional hospitality to reflect the boutique hotel's personalized service style.

Experience and Skills
Key Responsibilities

Guest Service

* Deliver friendly, polished, and efficient service to hotel guests and walk-in customers.

* Anticipate guest needs and provide knowledgeable recommendations.

* Handle guest concerns or requests with professionalism and care.

Beverage & Food Preparation

* Prepare coffee, espresso drinks, tea, and specialty beverages to consistent quality standards.

* Follow recipes and presentation guidelines for all drinks and menu items.

* Assist with light food preparation, plating, and heating as needed.

Operations & Cleanliness

* Arrive on time in proper uniform and follow all timekeeping procedures.

* Attend pre-shift meetings and participate in ongoing training.

* Maintain cleanliness and organization of the bar, café area, equipment, and workstations.

* Follow all food safety, hygiene, and sanitation guidelines.

* Assist with stocking pastries, grab-and-go items, and merchandise.

Cash Handling & POS

* Operate the POS system, process payments accurately, and manage cash responsibly.

* Promote menu items, seasonal offerings, and hotel programs when appropriate.

Team Support

* Work collaboratively with fellow baristas and hotel staff to ensure smooth service.

* Assist with opening and closing duties, restocking, inventory rotation, and supply management.

* Communicate equipment issues or inventory shortages to management promptly.

* Support all areas of the hotel including Captain lobby bar / restaurant as instructed. Cross train as instructed.

Qualifications

* Prior barista or café experience preferred; hospitality or hotel experience is a plus.

* Strong customer service skills and a warm, upbeat personality.

* The ability to multitask in a fast-paced environment while maintaining quality.

* Basic understanding of espresso equipment, milk steaming, and drink preparation (training provided).

* Reliability, punctuality, and strong teamwork skills.

* Ability to work flexible shifts, including mornings, weekends, and holidays.

Physical Requirements

* Ability to stand for long periods.

* Ability to lift and carry up to 30 lbs.

* Comfortable with a fast-paced, guest-facing environment.

Job Benefits
Why Join Us?

• Work in a stylish, boutique setting that values craftsmanship and genuine hospitality.

• Opportunities to learn advanced coffee skills and grow within the hotel's food & beverage team.

• Supportive team culture and a guest-focused environment.