Customer Service Representative-Cross Dock

Job Description

Job Description

Cross Dock Customer Service Representative 

HRforGrowth® is engaged as the talent acquisition partner to conduct this search on behalf of a client organization that is hiring for this role. HRforGrowth is not the employer for this position. HRforGrowth identifies, evaluates, and presents top-tier candidates through its global talent acquisition practice; all employment decisions — including final selection, offer terms, compensation, and conditions of employment — are made solely by the hiring organization.

Role Summary 

The Customer Service Representative will serve as the contact person for client and customer order placement, inquiries, and issue resolution through various communication channels. 

Key Results Area  

• Enters and manages orders from all sources (email, phone, fax, online) and handles any order exceptions, updates, or corrections 

• Manages any driver issues that may occur (scheduling, timeliness, new inbound or outbound activities, etc.) 

• Responds to all customer and client concerns or complaints, ensuring that all inquiries are handled and documented in a timely and professional manner 

• Escalates risk or unresolved order-related issues to appropriate team members or management for support to resolve 

• Ensure that all order execution is completed on time and in a manner that satisfies service level requirements 

• Interfaces with various departments to ensure deliverables are being completed on time and within SLAs 

• Pay attention to the details of procedures and requirements to ensure proper billing to the client, including timely and accurate closing of work to prepare for the billing process 

• Update client business rule documentation, ensuring that internal key stakeholders are aware of any business process changes 

• General understanding of client contractual requirements to ensure adherence to recognize client requests that are outside contract requirements and escalate to management before proceeding 

• Support and maintain all corporate quality standards, policies, procedures, and work instructions outlined in the company process documentation 

Skills & Qualifications 

• High School Diploma or its equivalent is required; an Associate’s or Bachelor's degree is preferred 

• Minimum of 1 year of experience in customer service, supply chain, or order management

• Strong attention to detail and multi-tasking skills

• Experience with using an order management system and the ability to learn new systems easily 

• Capable of working both independently and within a team environment 

• Excellent written, verbal, and interpersonal communication skills 

• Accurate data entry and spelling skills 

• Extensive knowledge of Microsoft Office Suite 

• Professional appearance and demeanor 
• Can operate an Electric Pallet Jack Truck

About HRforGrowth:
HRforGrowth is a full-service HR and talent partner built to support companies that are scaling, transforming, or navigating change. HRFG is globally recognized for delivering quality, speed, and cost-effective talent solutions across every level of the workforce. Through its global talent acquisition practice, HRforGrowth applies world class rigor and precision to identifying exceptional professional and executive talent on behalf of its clients — from temporary staffing to permanent hourly workers through to placing C-suite executives. HRforGrowth is presenting this opportunity in its capacity as the retained search partner and does not serve as the employer of record for this position.

Equal Employment Opportunity:
In its recruiting and search practices, HRforGrowth does not discriminate on the basis of race, color, religion, national origin, age, marital status, physical or mental disability, sex, sexual orientation, gender, or gender identity, and welcomes applications from all qualified individuals. HRforGrowth evaluates and presents candidates to its clients without regard to any protected characteristic.

HRforGrowth endeavors to advise the hiring organization to comply with all applicable federal, state, and local equal employment opportunity laws — including those enforced by the U.S. Equal Employment Opportunity Commission (EEOC) — in its hiring decisions, terms of employment, and workplace practices.
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