Sr. Director, Applications Engineering - Commerce

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business‑critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e‑signature and contract lifecycle management (CLM). What you’ll do As an Application Engineering Leader for Digital Technology Services (DTS) you will be responsible for transforming Docusign’s Business technology landscape through next generation software and AI solutions at scale. This leader will be fully accountable for the defining technical vision, strategy, and talents as Docusign accelerates its global expansion and growth through Intelligent Agreement Management. The position is a people manager role reporting to the Vice President of Application Engineering. Responsibility Lead and own portfolio of future‑state, scaled, secure technology solutions, ensuring alignment with Docusign’s global standards and business objectives Lead strategy, architecture, design and development of modern Commerce, CPQ platforms Define, design and deliver towards always‑on, high‑performance platforms and services that power our core business applications with deep expertise in cloud native, modern web and backend technologies Lead technology innovation with data & insights driven transformation of our process workflows and persona experiences Drive the infusion of technology solutions with agentic experiences powered by AI/ML, practicing AI First mindset in a fast‑paced, matrixed environment Define and champion the evolutionary roadmap for a unified, scalable integration architecture that breaks down system silos, unlocks time‑to‑value Accelerate the organization’s ability to execute future digital transformation initiatives at speed and enterprise scale Own Engineering Excellence by architecting a sustainable framework of technical best practices and standards to achieve technical rigor, reliability, accelerated delivery quality across the portfolio Nurture experimental AI prototypes and quickly scale to a production‑hardened, agentic enterprise ecosystem Lead and develop the team to translate business requirements into a scalable Agentic development roadmap Shape and define the global architecture and security standards for autonomous multi‑agent frameworks (CrewAI, LangGraph) to ensure secure, deterministic execution in enterprise environments Lead and upskill the broader Application Engineering organization, transforming a traditional development workforce into an AI‑fluent engineering team Influence senior leaders, stakeholders, and motivate large diverse teams with effective communication, collaboration, and interpersonal skills Conduct technology research and development, proof‑of‑concept, experimentation of emerging technology trends, security standards for DTS to adopt and deliver Business outcomes Manage and optimize spend, resources, and total cost to serve across engineering platforms Lead engagements with platform vendors to influence their roadmap, SLA and performance adherence, obligations Lead high‑performing engineering teams capable of end‑to‑end AI Agentic fullstack product design to delivery and support working closely with Application Product Management, Platform Engineering, Data Engineering, Release, Quality, Security, and DevOps Hire and develop high‑caliber talents, skillsets to strengthen team technology expertise, innovation Job Designation Hybrid: Employee divides their time between in‑office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in‑office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position’s job designation depending on business needs and as permitted by local law. What you bring Basic BA/BS degree in Computer Science or related field 15+ years of experience leading world‑class product and engineering teams at global scale Demonstrated ability to coach, mentor, and develop high‑performing teams Preferred Strong understanding of business domain and applications landscape Experience in leading high performing Application Engineering organizations, responsible for delivering global, large‑scale, enterprise quality solutions Deep domain knowledge in Commerce, CPQ, Marketing platforms design and development Deep expertise in modern frontend and backend technologies (e.g., JavaScript/TypeScript, React, Angular, Node.js, Java, Python), cloud platforms (AWS, Azure, GCP), and microservices architecture Hands‑on design and build autonomous multi‑agent frameworks (e.g., CrewAI, LangGraph) and scalable agentic platforms, RAG architecture, LLMs, focusing on distributed system architecture and secure execution environments Lead Technical Feasibility Studies and rapid prototyping to provide the engineering foundation for "build vs. buy" architectural decisions Hands‑on Applied Research & Prototyping to conduct AI research to translate theoretical GenAI advancements into production‑ready software features Strong background in DevOps, CI/CD, automation, and site reliability engineering (SRE) practices Strong problem‑solving skills, strategic mindset, and a passion for delivering business value through technology Experience managing day‑to‑day operations of large engineering organizations Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job‑related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $284,400.00 - $423,475.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre‑established sales goals. Non‑Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Benefits Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life‑changing events Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at View email address on click.appcast.io. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at View email address on click.appcast.io for assistance. States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can‑do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. #J-18808-Ljbffr