Retail Sales Associate - Golf Clubs

15.50 - 17.75 USD Hourly Overview At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis. Reporting to the Sales and Service Manager, a Hard Goods Associate is responsible for engaging Customers in the Hard Goods areas, including Simulators, Putting Green, Club Repair, and Accessories, to drive sales and enhance Customer experience. This role involves assisting with front-end operations such as returns, exchanges, and promotions, while ensuring that merchandise is presented at a premiere stock and visual level. Exceptional Customer service and collaboration with team members are key to success. Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors. Focus on building lasting relationships that keep the Customer coming back. Seeking out and engaging Customers throughout the Hard Goods areas (Simulators, Putting Green, Club Repair, and Accessories). Maintain a working knowledge of all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc. Assist in keeping Hard Goods areas (Simulators, Putting Green, and Accessories) merchandise presence at a premiere stock and visual level to drive sales and the Customer experience. Ensure all Hard Goods areas, equipment, and supplies are always maintained and operational. Demonstrate in-depth product knowledge of various golf clubs and explain their features, benefits, and differences to Customers. Execution of proper customer fittings in accordance with PGA TOUR Superstore trained fitting techniques. Assist Customers with club fitting, including selecting the right shaft, grip, and specifications for optimal performance. Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links. Be a champion of the products and services offerings, and inform, educate, and promote offerings to Customers. Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers. Computer: Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite. Education: High School Diploma or equivalent. Experience: Retail sales, customer service or similar experience preferred. Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. Schedule : Must be able to maintain flexible availability, including nights, weekends, and holidays. Business Acumen : Ability to quickly learn business acumen with appropriate training. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful, it violates our policies and is not who we are. An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.