Patient Services Specialist

Job Description As the Patient Services Specialist, you are responsible for providing administrative and general support to staff, patients and physicians to ensure that a high quality, professional and efficient administration service is consistently provided to patients. This role is a crucial link between our patients and clinical teams. Your Key Responsibilities Customer Service Monitoring and reacting to patient feedback Monitoring the flow of patients and directing as appropriate Answering and attending to all telephone calls in a timely manner Responding to queries in accordance with the privacy policy Having a breadth of service knowledge to respond to patient queries Providing support to physicians and other internal customers, as required Assist with patient questions regarding billing and insurance payments Maintenance and improvement of the patients’ waiting room Maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization Dealing with people traffic, by directing vendors and visitors as they come and ensuring compliance with sign‑in protocols Maintaining the integrity of patient records Scheduling physician appointments with regard to availability & appropriate timeframes Undertaking all actions to support a physician’s clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visit Admitting and discharging patients prior to and following consultation, evaluation and follow‑up appointments Registering new patients in a timely manner and ensuring the accuracy of personal and billing details Ensuring all documentation and correspondence required for the consultation appointment is registered Creating referring doctor records as required Following up on referrals Document management Qualifications High School Diploma or equivalent Demonstrated ability in an administrative role within a busy, customer‑focused environment, medical preferred Handle and resolve urgent matters and time‑critical medical appointments Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders Proven experience to work effectively both independently and in a team environment Knowledge of patient billing systems and related funding mechanisms Ability to use clinical administration systems, as well as Microsoft Office software Collaborative approach in working with the wider administration team and other internal customers, in line with the organization values Flexible approach to work Travel as required to other centers #J-18808-Ljbffr