Field Service Engineer, L2

Job Description

Job Description

Description:

The Field Service Engineer Level 2 is an early-career field technician responsible for performing basic electrical maintenance, inspections, and testing activities under supervision. This role represents the transition from apprentice-level support to task ownership, with increasing responsibility for assigned work scopes and participation in more complex service projects.

Core Responsibilities

Electrical Maintenance & Inspection

• Perform visual and mechanical inspections on low- and medium-voltage switchgear, switchboards, and circuit breakers.
• Identify wear, overheating, contamination, or mechanical issues and report findings to senior technicians.
• Perform cleaning and basic mechanical checks per established procedures.

Electrical Testing & Measurements

• Conduct insulation resistance, continuity, voltage, and current testing under supervision.
• Assist with test setup, connection verification, and teardown.
• Record test data accurately for service reports.

Power Distribution Equipment Support

• Perform visual inspections and basic maintenance on ATS, RPPs, and PDUs.
• Replace filters, verify indicators and alarms, and perform basic control checks.
• Escalate abnormal conditions to senior technicians or the Field Engineer.

Generator & Battery System Support

• Assist with generator preventive maintenance including visual inspections and fluid checks.
• Support battery inspections, terminal checks, and basic voltage readings.
• Assist with load testing under direction.

Transformer & Cable Work

• Support transformer tap checks, nameplate verification, and inspections.
• Assist with infrared (IR) scan preparation and documentation.
• Support cable terminations and grounding verification under supervision.

Safety, Isolation & Grounding

• Participate in equipment isolation, lockout/tagout (LOTO), and grounding activities.
• Verify zero-energy states as directed.
• Participate in Job Hazard Analyses (JHAs) and on-site safety briefings.
• Follow all safety requirements (NFPA 70E, OSHA) and customer site-specific rules.

Documentation & Professional Practices

• Complete service reports, test sheets, and time documentation accurately and on schedule.
• Maintain accountability for tools, equipment, and materials.
• Communicate professionally with supervisors, team members, and customer personnel.

Required Qualifications

• High school diploma or GED required; technical school, military electrical training, or Associate's degree a plus.
• 1–2 years of electrical field service or industrial experience preferred.
• Working knowledge of electrical safety practices, including LOTO and arc-flash awareness.
• Ability to read basic one-line diagrams, wiring diagrams, and schematics.
• Valid driver's license and ability to travel as required.

Preferred Qualifications

• OSHA 10 or OSHA 30 certification.
• Manufacturer/OEM training on switchgear, breakers, ATS, generators, or UPS platforms.
• Prior apprentice or industrial maintenance experience.

Knowledge, Skills & Abilities

• Working knowledge of meggers, clamp meters, multimeters, and torque wrenches.
• Understanding of LV/MV system configurations and grounding principles.
• Demonstrated adherence to safety policies and documentation standards.
• Willingness to learn, take direction, and follow established procedures.
• Clear written and verbal communication.
• Basic proficiency with Microsoft Office (Word, Excel) and mobile/field reporting tools.

Tools & Technology

• Multimeters, clamp meters, insulation resistance testers (meggers), and continuity testers.
• Torque wrenches, hand tools, and standard power tools.
• Mobile field service applications and document/reporting systems.

Working Conditions & Travel

• Primarily field-based at customer facilities including industrial plants, utilities, data centers, commercial facilities, and substations.
• Travel typically 40–60% depending on region and workload; may include nights, weekends, and emergency call-outs.
• Work may be performed in confined spaces, on elevated platforms, in hot/cold environments, and around energized equipment per safety rules.
• Must be able to wear required PPE including arc-rated clothing, hard hat, gloves, safety glasses, hearing protection, and fall protection as needed.

Physical Requirements

• Ability to lift and carry up to 50 lbs (23 kg) and move test equipment and tools.
• Ability to stand, kneel, bend, climb ladders/stairs, and work at heights for extended periods.
• Ability to differentiate conductor colors and indicator states and read instruments and displays.

Disclaimer

The statements above are intended to describe the general nature and level of work being performed. They are not an exhaustive list of all responsibilities, duties, or skills required. Forgent Power reserves the right to modify, interpret, or apply this job description as needed.

Equal Employment Opportunity Statement

Forgent Power is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected class.

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