IT Service Desk Analyst

IT Service Desk Analyst I

Denver, CO

Life at YES

YES Communities strives to hire a diverse workforce that shares our vision of what a manufactured home community should be. We empower our employees to develop a strong sense of community with our residents because we know that happy, dedicated employees make the difference.

Our culture is a dynamic one where leaders set clear expectations and give you the freedom to manage your goals. We invest in our employees and take pride as we watch them achieve results and make a difference in their roles every day.

Position Summary:

Seeking an IT Service Desk Analyst II to support Yes! Communities' technical needs. Responsibilities include resolving user issues, providing hardware support, and assisting with system support across all locations. The analyst will contribute to innovative real estate technology projects and ensure exceptional customer service aligning with our company culture.

Essential Functions:

• Provide direct support for internally managed systems.
• Manage user accounts and hardware support.
• Resolve service desk requests and escalate tickets as needed.
• Assist with system support for various applications.
• Identify opportunities to leverage existing investments and provide solutions.
• Analyze, configure, document, and maintain systems.
• Enforce security policies and ensure systems meet performance requirements.
• Implement necessary security measures and automate system administration functions.
• Provide a "one-contact resolution" approach for both simple and complex technical issues, primarily in person but also via phone or video chat.
• Participation in rotation on-call after hours emergency support.

Required Skills:

• High emotional intelligence and effective communication.
• Strong project management and prioritization skills.
• Balance department efficiency with service excellence.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational, analytical reasoning, critical thinking, and problem-solving abilities.
• Commitment to proactive customer service and prompt response.
• Self-directed and able to work independently or as part of a team.

Education and Experience:

• Bachelor's degree in computer science or related field preferred.
• 3+ years of experience in a similar role, including Windows desktop management, telecommunication systems, and application support.
• Proficiency in Visio, Office Suite, and Microsoft Windows server family.
• Knowledge of Single Sign-On, SAML/SCIM standards, MS SQL Server, cloud environments, SharePoint, and Office 365 administration preferred.
• Technical certifications such as MSCE, MSITP, CCNA are a plus.

We've been alerted to fraudulent recruiting outreach impersonating our company. We never request payment, gift cards, or personal financial information during hiring. All legitimate roles are posted on our official website and all communication will come from email with the @yescommunities.com domain.

The YES Difference

Competitive salary | Comprehensive health benefits | Life, long and short-term disability insurance | 401(k) with company match

YES I can help * YES We are a team * YES We add value * YES We build community

YES Communities is an Equal Opportunity Employer