Salesforce Business Systems Analyst

Description:
Hybrid 4 onsite in Maryland Heights, MO

Our client seeks a Business Systems Analyst to support Salesforce-driven field operations and workforce management initiatives for the Tech Mobile domain. The role shall shape early-stage requests, define measurable value, and translate operational needs into clear requirements for enhancements to a field-technician application integrating with a Salesforce-based workforce management platform. The position values hands-on experience with field-operations workforce management capabilities including technician scheduling, routing optimization, appointment and capacity planning, geofenced arrival, and skill-based matching.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $50.00 to $57.00/hr. w2

Responsibilities:

• Partner with Product Management to assess and shape incoming feature requests and define scope prior to delivery intake.
• Articulate business value, impacted users, problem statements, and alignment with product strategy for each proposed feature.
• Define success metrics and measurable outcomes. Collaborate with analytics partners to enable dashboards and reporting.
• Maintain continuity of the value story from intake through delivery, ensuring teams understand the why and validation approach.
• Elicit, document, and manage requirements for enhancements to a field-technician application integrating with Salesforce-based workforce management.
• Translate operational workflows into functional and non-functional requirements, user stories, and acceptance criteria.
• Support cross-functional stakeholders through backlog refinement, prioritization, and release readiness.

Experience Requirements:

• 5 to 10 years in Business Analysis, Product Management, or a related analytical discipline.
• Field-operations workforce management experience strongly preferred, including technician scheduling, geographic route optimization, appointment and capacity planning, geofenced arrival, and skill or qualification matching.
• Hands-on exposure to one or more field WFM platforms such as Salesforce Field Service, Oracle Field Service, ClickSoftware, ServiceNow FSM, SAP FSM, Microsoft Dynamics 365 Field Service, IFS/Clevest, ServicePower, Skedulo, or comparable dispatch and scheduling engines. Proprietary operator platforms in telecom, cable, or utilities are acceptable.
• Demonstrated ability to shape ambiguous requests into well-defined features with measurable outcomes.
• Ability to translate technical and operational details into business-language justifications.
• Experience collaborating with analytics teams to implement success metrics and reporting.
• Contact-center WFM experience alone does not meet the field-operations requirement.

Recruitment Transparency Notice

Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ( , ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
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About Eliassen Group:

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.

Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.

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