Customer Experience Associate

Customer Experience Associate

Interface is a global flooring and sustainability leader dedicated to rethinking how spaces work for people and the planet. Our portfolio includes Interface carpet tile and LVT, nora rubber flooring, and FLOR premium area rugs. Across every brand, we innovate in a way that combines design, performance, and sustainabilitywithout compromise.

Trusted by architects, designers, and building professionals worldwide, we help bring bold visions to life with solutions that deliver real, measurable impact. Building on more than 30 years of sustainability progress and industry-first innovation, we remain 'all in' on our goal of becoming carbon negative by 2040, without the use of offsets.

Customer Experience Associate duties include answering inbound phone calls and emails from customers to answer general inquiries, process orders, and create custom rug designs. Other essential duties will include sales outreach, analyzing trends by tracking customer requests to grow the business, internal reporting, and other administrative tasks as needed. This is a fully remote position.

The FLOR Customer Experience Associate is responsible for driving sales, customer loyalty, and securing repeat business. They are expected to know the FLOR product line and its specifications in order to properly communicate this information to customers, to grow the FLOR brand. The candidate must have excellent organization skills and be able to prioritize multiple tasks accordingly.

Educational requirements:

B.S., or B.A. degree is preferred

Skills and experience:

5 years of sales experience, customer service, and/or customer sales support in a retail environment is preferred

Excellent communication skills

Problem solving ability

Project management, sales management, and design planning

Basic design experience in a creative field required

Google Sketch-up, Auto Cad, In Design, Photoshop experience is preferred

Ability to learn FLOR products and specifications

Essential duties:

Providing introductory information to new customers

Answer and respond to customer inquiries

Ensure customers are satisfied with products and services

Create sales, customer loyalty, and repeat business

Provide design assistance for residential applications

Determining the quickest, most effective ways to answer a client's or customer's questions

Resolve and manage difficult customer situations in a professional manner

Ensure all tasks are conducted with accuracy and are consistent with corporate policies.

Maintain and sustain established call center metrics

Input accurate customer data into the customer relationship tool while speaking on the phone with the customer

Update managers and supervisors on consumer concerns and trends in product complaints

Maintain flexibility to work overtime, and holidays as part of a standard work schedule

Support marketing initiatives

Abide by all company policies

Assist with the maintenance of the in-house carpet square sample library

Comply with safety rules

Comply with environmental regulations

Be aware of departmental Material Safety Data Sheets (MSDS)

Willingness to learn and understand Interface's commitment to sustainability

Perform other duties as assigned

Physical demands:

Lifting up to 50 lbs

Work environment:

Office Environment

Expected Hours of Work

Full time (40 hours) Monday-Friday 8am-5pm

Travel Requirements: 5%-10%

#LI-Remote

We are a VEVRAA Federal Contractor. We desire priority referrals of Protected Veterans for job openings at all locations within the State of Georgia. An Equal Opportunity Employer including Veterans and Disabled.