IT Project Manager (App Support and Service Management)

IT Project Manager (App Support and Service Management)

New York, NY - Remote - Local to Tri State

6 Months Contract

Skills: Project Manager specializing in application support and service management., pplied Systems or Vertafore products, such as Epic, Sagitta, BenefitPoint, ImageRight, etc., ITIL, PMP

Experience required: 15 Years

Education level: Bachelor's degree

Relocation assistance: No

We're seeking a highly organized and motivated Project Manager to lead our IT User Support team. The ideal candidate will be responsible for overseeing projects that enhance user support services, ensuring that our IT support operations run smoothly and efficiently. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of IT support processes.

Key Responsibilities:

• Develop, implement, and manage project plans for IT user support initiatives.
• Define project scope, goals, and deliverables in collaboration with stakeholders.
• Monitor project progress and adjust plans as necessary to ensure successful completion.
• Lead and mentor the IT User Support team, fostering a collaborative and high-performance work environment.
• Assign tasks and responsibilities to team members, ensuring alignment with project goals.
• Serve as the primary point of contact for stakeholders regarding project status, risks, and issues.
• Facilitate regular meetings to provide updates and gather feedback from team members and stakeholders.
• Identify opportunities for process improvements within the IT user support function.
• Implement best practices and standard operating procedures to enhance service delivery.
• Maintain comprehensive project documentation for future reference and compliance.

Qualifications:

• Bachelor's degree in information technology, Business Administration, or a related field.
• Over 10 years of experience in IT, including more than 5 years as a Project Manager specializing in application support and service management.
• Proficient in the Applied Systems or Vertafore products, such as Epic, Sagitta, BenefitPoint, ImageRight, etc.
• Strong understanding of IT support processes and methodologies (e.g., ITIL).
• Excellent organizational and multitasking skills, with the ability to prioritize tasks effectively.
• Strong leadership and team management skills.
• Exceptional communication and interpersonal skills.
• Proficiency in project management tools and software (e.g., Microsoft Project, Jira, Trello).
• Project Management Professional (PMP) certification is a plus.

Recruiter Submission Template:

Full Name:

Degree Major with University and Completion year:

Total experience as IT Project Manager (App Support and Service Management?

Please describe a recent IT user support project you have managed. We're particularly interested in understanding the project's scope, the tools and methodologies you used (such as ITIL, Jira, Microsoft Project, etc.), your approach to managing remote teams, any challenges you encountered and how you resolved them, and your experience with platforms like Applied Systems or Vertafore (e.g., Epic, ImageRight, Sagitta, BenefitPoint)?

What is the candidate's Month and Day of DOB (required for submission to client as an unique identifier):

Where is the candidate located? If candidate is not near the job location, please explain relocation plan in detail (e.g. timeline, relocating with family, selling/buying property)

Will the candidate now or in the future, require immigration sponsorship for work authorization (for example, H-1B status)?

Contact Number:

E mail Id:

LinkedIn Id:

Full Address (Street, City, States, Zip Code)

Notice period: (in weeks):

Current work authorization status (US Citizen, Green Card, etc.)

Expected Hourly Rates on W2?