Billing Clerk

About Us

We are a small, family-owned lumberyard dedicated to providing quality building materials, exceptional customer service, and a welcoming community atmosphere. We take pride in treating our customers and employees like family, offering personalized service and knowledgeable support for all construction and home improvement needs.

Position Summary

Our Material Handlers are responsible for assisting customers in loading their materials, maintaining yard organization, handling materials safely, and supporting daily operations. This role involves both physical labor and customer service, ensuring that materials are accurately pulled, loaded, and inventoried while keeping the yard clean and efficient. As a Material Handler, you will be responsible for ensuring that our customers receive a positive experience by properly loading their orders and staging and transporting materials for deliveries.

Essential Duties and Responsibilities of the Material Handler / Yard Clerk

The essential functions include, but are not limited to the following:

• Load materials into customers vehicles or onto company delivery vehicles
• Accurately build loads and prepare materials for deliveries in a timely manner
• Carefully unload incoming freight
• Safely operate forklift in accordance with OSHA and KBC standards
• Work with team to schedule deliveries of materials to customers
• Maintain clean and organized environment in lumberyard and storage buildings
• Provide exceptional customer service, addressing any concerns or issues that may arise
• Build relationships with customers, vendors and team members
• Collaborate with other departments to ensure that all operations are running smoothly
• Perform other assigned tasks as requested by leadership team when needed

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High school diploma or equivalent
• Minimum of 1 year of experience in related field
• Knowledge of building materials, applications, related equipment, and construction industry is preferred, but not required
• Valid driver's license required (Class C license preferred, but not required)
• Ability to effectively and professionally communicate with customers, vendors and team members
• Strong organizational skills and attention to detail
• Ability to manage inventory and maintain accurate records
• Knowledge of safety regulations and procedures
• Ability to safely operate forklifts and other yard equipment
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously

• Provide exceptional customer service to all customers.
• Willingness to learn and develop product knowledge.
• Proficient with handling cash transactions.
• Accurately answering customer questions.
• Order product for customers if needed, and complete special-order paperwork for product.
• Order/purchase stock items or special-order material.
• Maintain the proper amount of inventory (if responsible for ordering stock product).
• Maintain a competitive price level for ordering responsibilities.
• Occasionally walk the storeroom to help customers, clean, stock shelves, etc.
• Must be able to figure material list and pricing on estimates per customer's request.
• Maintaining cleanliness of work area.
• Perform store maintenance and cleaning. (Sweep, dust, mop, take out trash, etc.)
• Professionally handle complaints from customers, escalate when needed.
• Efficiently and professionally process computer sales and charges.
• Assisting customers who require materials from the yard, when called upon.
• Be familiar with the location of store and yard inventory.
• Lifting limitations: Minimum 100 Lbs.
• Must be able to stoop and bend knees and arms without difficulty.
• Adhere to all safety and health standards as established by OSHA and Kirchner Building Centers.
• Other duties as assigned by Department Head, Manager, and/or Ownership.

Why Join Us?

• Competitive hourly pay based on experience
• Family-oriented work environment
• Paid time off and holidays
• Employee discount on materials
• Opportunities for growth and advancement

Hours

• Monday to Friday; Rotating Saturday mornings; Closed Sunday
• Full Time (40 hours per week, with the potential for overtime as business needs require)
• Part Time hours are also available
• Working Hours: 7:00am - 5:00pm (hours may vary by location/season; Saturday hours differ)

Experience

• Customer Service: 3 years (Preferred)
• Building materials: 2 years (Preferred)

Language

• English (Preferred)

License/Certification

• Driver's License (Preferred)

Compensation details: 16-18 Hourly Wage

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Required

Preferred

Job Industries

• Other