IT Support Specialist

SpotNet is a licensed communication and cybersecurity provider, serving the Israeli business sector since 1999. Based in Shoham, we specialize in delivering tailored infrastructure, IT, and cloud solutions with a strong focus on service excellence and client success. SUMMARY We’re looking for a hands‑on, service‑oriented IT Support Specialist to join our growing technical support team. This full‑time, on‑site role involves supporting users and endpoints, resolving technical issues, maintaining systems, and gaining exposure to networking and security environments. If you're motivated by problem‑solving and enjoy working directly with people and technology - this opportunity is for you. RESPONSIBILITIES Provide Tier 1–2 support for hardware, software, and business applications Support end users remotely and on‑site (Windows, macOS, mobile, printers) Troubleshoot desktop issues and basic network connectivity problems Handle onboarding/offboarding, user accounts, and endpoint setups Apply OS/security updates and maintain endpoint health Maintain documentation, inventory, and support records Collaborate with senior IT staff on infrastructure‑related projects REQUIREMENTS 2+ years of experience in IT support or helpdesk roles Proficiency with Windows OS, Microsoft 365, and remote support tools Familiarity with macOS and mobile device platforms (Android/iOS) Basic understanding of networking (IP, DNS, DHCP) Knowledge of cybersecurity hygiene (MFA, antivirus, endpoint protection) Excellent troubleshooting and communication skills Fluent English – written and verbal Service‑oriented mindset and ability to work independently ADVANTAGES: Experience with MDM, RMM, or cloud/SaaS platforms Exposure to routers, switches, or firewalls (e.g., Fortinet, Cisco) PREFERRED CERTIFICATIONS: Microsoft: MCP / MCSA / MD-102 CompTIA Certifications: A+, Network+, or Security+ #J-18808-Ljbffr SpotNet