Client Services Leader - Industrial/Commercial/Utility

T&M Associates is seeking a senior‑level client leader with deep experience and relationships within Oil & Gas, Industrial Manufacturing, and Chemical Manufacturing environments. This role combines strategic client management with proactive business development to expand T&M’s presence across North America. The ideal candidate is both a trusted client advocate and a strategic partner—focused on retention, growth, and long‑term success for both our clients and the company. T&M is headquartered in the Northeast region, with offices strategically located throughout the country. This position can be located in proximity to any of our regional offices – NJ, PA, OH or IN. Key Responsibilities Client Relationship Management: Serve as the primary point of contact for assigned clients, ensuring smooth onboarding, timely communication, and a consistent, high‑quality client experience. Retention & Growth: Develop and execute strategies to strengthen client relationships, increase retention, minimize churn, and identify opportunities for cross‑selling and upselling across T&M’s full suite of services. Strategic Oversight: Oversee delivery of services to ensure satisfaction, quality, and alignment with client expectations. Collaborate with internal teams to ensure tasks are completed effectively and client commitments are met. Client Advocacy & Engagement: Act as an advocate for client needs while balancing company objectives. Proactively address and resolve issues, ensuring both client satisfaction and operational efficiency. Business Development: Identify and pursue new business opportunities through prospecting, networking, and industry engagement. Leverage existing relationships in Oil & Gas, Industrial Manufacturing, and Chemical Manufacturing sectors to drive regional growth. KPI Management: Monitor and report on key performance indicators such as client retention rate, booked new business, net revenue growth, cross‑selling activity, and direct labor multiplier to ensure alignment with company goals. Strategic Planning: Play a key role in client selection, engagement decisions, and management assignments. Collaborate with leadership to align account strategies with broader business objectives. Cross‑Functional Collaboration: Partner with internal technical, operational, and sales teams to deliver tailored, high‑value solutions that meet regulatory standards (RCRA, OSHA, environmental compliance). Market & Industry Insight: Stay current with industry trends and compliance requirements to provide clients with informed, strategic recommendations. Skills & Experience 15–20 years of private‑sector experience in client management, business development, or sales, preferably within industrial, energy, environmental or engineering industries. Proven success in maintaining and expanding long‑term client relationships. Strong negotiation, communication, and diplomacy skills to balance client advocacy with organizational goals. Demonstrated ability to monitor and achieve key performance metrics. Existing, verifiable relationships within industrial markets highly preferred. Proficient in CRM tools, pipeline management, and performance reporting. Willingness to travel regionally (including overnight) to meet with clients and attend industry events. Compensation T&M Estimates that the salary range for this position will fall between $145,000 and $170,000. The actual salary offered may vary within this range, depending on a variety of factors including the candidate’s experience, educational qualifications, specific skills and knowledge, as well as internal pay equity and geographic location. Benefits T&M Associates offers a competitive and comprehensive benefits package designed to support the health, well‑being, and professional growth of our employees. Benefits include comprehensive insurance (medical, dental and vision), a 401(k) with company match, paid time off, flexible work schedules, wellness programs, and professional development opportunities—all within a people‑first, award‑winning hybrid work environment. EEO & Legal New Hires must have documents indicating they are eligible to work in the United States. EEO/AA Employer. For California based applicants, our CCPA‑CRPA Privacy Notice can be found on our Careers page at #J-18808-Ljbffr T&M Associates