Customer Service Representative

Customer Service Representative

The University of Florida College of Dentistry is accepting applications for a Clinical Service Representative. This position in Dental Records/Patient Registration requires cross-training to proficiently handle responsibilities in both dental records and patient registration. This representative provides clerical and non-clerical support to the Office of Clinic Administration.

Support of Patient Registration: Aid the Patient Registration Area with management of patient check in, questions, phone calls, college switchboard etc. This includes learning all aspects of the operations in this area from axium usage to scanning as well as collecting and documenting PHI Accurately enter insurance information, identification, and obtain signatures for consent forms. Professionally answer calls from patients and internal personnel. Maintain cleanliness and order of your area including the lobby. Comply with safety and security requirements for this area at all times.

Record Management and Compliance: Duplicate records as they come in at the front desk. Patients may want them to be emailed. Use of secure portal and compliance with the HIPPA disclosure form. Complete documentation of action taken.

Operational Support: Crossed trained to fill in for immediate supervisor during absences. This position requires the need to comply with various projects that come on a timely basis. Other duties as assigned.

Expected Salary: $15.80 - $16.86 per hour

Benefits: The University of Florida offers low-cost State Health plans, a number of Dental plans to fit you and your family's needs, and Vision. Domestic partner coverage through GatorCare is also available. Optional plans such as life, disability, legal and accident insurance are also available. Build your retirement roadmap with competitive pension plans, investment accounts and a host of voluntary add-ons, such as 457 deferred compensation and 403(b) plans. UF provides a variety of leave programs including vacation, sick leave, 11 paid holidays, personal leave days, and family medical leave. TEAMS employees accrue approximately 22 vacation days annually, 13 sick days annually, and 4 personal leave days, typically used during the holiday closing period (accruals based on full-time employment). UF also provides you the flexibility to deal with life's challenges by offering paid family leave, eight full weeks of leave over a 24-month period. UF Employees are also eligible for the GatorPerks discount program, which provides big savings at various businesses and retailers!

Required Qualifications: High school diploma or equivalent and one year of experience.

Preferred: Ability to communicate effectively, orally and in writing. Skill to use computer effectively. Able to take instruction from supervisor(s) and carry to satisfactory completion. Able to understand and apply rules, priorities, policies and procedures to daily/overall work schedule. Ability to establish and maintain good work relationships with faculty, staff and students.

Special Instructions to Applicants: In order to be considered, you must upload your cover letter and resume. This position is eligible for veteran's preference. If you are claiming veteran's preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required: Yes