Sr. Manager - Facilities & Automation Management

Job Description

Job Description

ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.

Overview

As the Sr. Facilities & Automation Maintenance Manager, you will be a strategic leader responsible for overseeing complex maintenance operations across multiple ShipMonk operated fulfillment centers. The primary mission is to ensure all buildings and automation systems remain fully operational and efficient. This includes leading a team of dedicated Maintenance Technicians, shifting the culture towards proactive mechanisms supporting our next phase of growth, data-driven maintenance, and ensuring a safe, functional working environment for all team members. You will be a proactive, engineering-minded leader with a keen eye for anticipating maintenance needs, driving automation strategy, and quickly addressing operational concerns with systemic solutions and mechanisms.

What You'll Do

Strategic Leadership & Team Development:

• Manage maintenance operations across multiple buildings, each supported by in-house maintenance technicians.
• Lead, monitor the performance, and coach the maintenance team, developing their troubleshooting skills to move beyond basic part replacement. Act as the first line of defense for complex issues, teaching technicians to use data and diagnostic tools to identify root causes.
• Ensure each building is adequately staffed and properly equipped to meet operational needs, with a focus on future-proofing skills for robotics and automation.

Systemic Process Improvement & Reporting:

• Develop and implement systemic maintenance reporting and escalation protocols. Ensure clear visibility into equipment status, severity levels, and resolution timelines to prevent unexpected downtime.
• Oversee maintenance ticketing systems to track and resolve issues efficiently. Lead by example in keeping open lines of communication with operations stakeholders regarding open issues.
• Implement Standard Work procedures for maintenance technicians to ensure consistency and accountability across all sites.

Automation & Equipment Management:

• Ensure the smooth, ongoing operation of all facilities in the region, prioritizing safety and efficiency. Partner with LP & Safety department on policy development and ensuring adherence to OSHA and safety regulations.
• Perform and monitor preventive maintenance on Powered Industrial Trucks (PITs), advanced conveyor systems, and future automation equipment/robotics.
• Implement a predictive maintenance strategy, leveraging data analysis to identify and escalate potential issues before they affect operations. Take ownership over ensuring the facilities and equipment are supporting shared operational goals.

Financial Management & Project Planning:

• Manage the financial side of maintenance operations, ensuring accountability for spending and tracking expenditures against the region's maintenance budget.
• Manage vendor relationships, standard of work, and negotiate contracts for cost efficiency and quality. 
• Develop and manage the annual budget for the region's maintenance operations.

Compliance & Availability:

• Ensure the timely and accurate completion of facility inspections and maintenance reports.
• Be available after hours to address emergencies and provide support to the facilities.
• Communicate vertically with senior leadership and other departments to ensure alignment on goals and objectives.

 

What You'll Need

• Required: A Bachelor's degree in Engineering (Mechanical, Electrical, Civil, or Industrial), Facilities Management, Construction Management, or a related technical/business field.
• Alternatively, demonstrable equivalent experience (10+ years of progressive leadership experience in facilities/maintenance in complex industrial environments) may be considered, but a degree is strongly preferred to ensure a solid foundation in engineering and management principles.
• Certifications:
• Relevant professional certifications are highly valued, such as a Certified Facility Manager (CFM) or Facility Management Professional (FMP) certification from the International Facility Management Association (IFMA).
• Proven experience in managing maintenance teams across multiple locations with an emphasis on coaching and skill development.
• Strong, engineering-minded familiarity with both electrical and mechanical sides of automation, particularly with complex conveyor systems, PLCs, and a vision for integrating future robotics.
• Knowledge of and experience working with PIT PMs, conveyor system PMs, and ticketing systems like Limble.
• Demonstrated experience in developing and implementing systemic reporting mechanisms and structured escalation protocols.
• Strong financial management skills, including the ability to manage budgets, negotiate vendor contracts, control costs, and track maintenance spending.
• Excellent communication skills, with a strong focus on vertical communication to senior leadership.
• Partner effectively and in timely manner with cross-functional teams, including ops, IT, inventory, transportation, etc
• The ability to anticipate maintenance issues using data analysis and address them proactively through systemic fixes, not just quick patches.
• A "Builder" mentality and a "Change the Score" leader. A desire to build mechanisms from scratch and elevate the skill level of the entire department.
• 50% travel flexibility required, with availability to visit regional facilities as needed.
• Strong problem-solving skills and the ability to make critical decisions under pressure in a fast-paced environment.

About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants . We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant - first mindset.

Why ShipMonk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

• Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
  ● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
  ● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
  ● Transparent Pricing : We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
  ● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Our Core Values

Our values are the heart of our culture. We're looking for individuals who embody these principles every day.

• Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
• People make ShipMonk: We believe in our team and invest in our people.
• Own it: We take ownership of our work, our mistakes, and our successes.
• Get sh*t done: We're a fast-paced, high-growth company that values action and results.
• Change the score:  We challenge the status quo, constantly innovating and improving.

 

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.