Pet Care Front Desk & Guest Experience Lead

Are you a talented multitasker who loves interacting with people? We’re looking for a positive and professional receptionist to be the face of our local business. You’ll welcome visitors, clients, and fellow employees, answer phone calls and emails, sort and deliver mail, schedule meetings, make travel arrangements, and assist us with other operations as needed. The ideal candidate is a great communicator with a strong work ethic who is interested in a meaningful role on a supportive team. If this sounds like you, apply today! Responsibilities: • Handle deliveries and manage incoming and outgoing mail • Provide administrative support to other team members with data entry, paperwork, photocopying, etc. when needed • Give every employee, client, and visitor a warm welcome at the front desk and communicate any important information or directions • Arrange appointments for employees and keep the calendar up-to-date • Answer phone calls and emails and communicate relevant information to the appropriate parties • Must have outstanding client service skills, getting to know clients and their needs • Maintain guest records through contact with clients and Veterinarians • Assist new clients with information, procedures, and requirements for setting up temperament tests • Answer phones, emails, and texts to help clients with reservations and general information about our business • Must be able to appropriately handle dog sizes ranging from 2 lbs. to 175 lbs. on a leash while maintaining control and keeping your team safe • Understanding the client's instructions and/or special needs for boarding/daycare check-ins and check-outs, and being able to communicate these needs to the kennel staff, and electronically documenting • Give facility tours (within 4 weeks of hire) • Soft selling and marketing are an absolute must Qualifications: • At least one year of receptionist or administrative assistant, experience, or similar preferred • High school diploma, G.E.D. or equivalent • Displays impeccable interpersonal, time management, organizational, and customer service skills • Well-versed in taking telephone calls and handling stressful situations • Proficient computer skills and knowledge of Microsoft Office • Previous dog handling and/or veterinarian experience is preferred, albeit not required • 1+ years of relevant reception/client service experience required • Ability to multitask and prioritize daily tasks Compensation: $15 hourly • Must have outstanding client service skills, getting to know clients and their needs • Maintain guest records through contact with clients and Veterinarians • Assist new clients with information, procedures, and requirements for setting up temperament tests • Answer phones, emails, and texts to help clients with reservations and general information about our business • Must be able to appropriately handle dog sizes ranging from 2 lbs. to 175 lbs. on a leash while maintaining control and keeping your team safe • Understanding the client's instructions and/or special needs for boarding/daycare check-ins and check-outs, and being able to communicate these needs to the kennel staff, and electronically documenting • Give facility tours (within 4 weeks of hire) • Soft selling and marketing are an absolute must #J-18808-Ljbffr Pooches Paradise