Warehouse Specialist - EWR Dispatcher

Regional Line-Haul Dispatcher

Position Summary The Regional Line-Haul Dispatcher is responsible for daily Line-Haul transportation scheduling, routing, and operational coordination within the assigned region HUB. This role ensures on-time departures, delivery performance, and real-time communication between warehouse operations, carriers, and the national fleet team. The dispatcher will play a key role in balancing service quality, cost efficiency, and resource utilization across regional and national networks.

Key Responsibilities

• Daily Dispatch & Operations Management:
• Plan and execute daily dispatch schedules for line-haul and feeder routes within the assigned region.
• Monitor driver check-in, loading, departure, and arrival status; address any in-transit issues such as delays, vehicle swaps, or accidents.
• Coordinate with warehouse and operations teams to ensure smooth loading/unloading and minimize dock congestion.
• Capacity Coordination & Carrier Management:
• Collaborate with the Fleet Department to allocate available capacity, including primary, backup, and emergency carriers.
• Track carrier performance (on-time rate, communication response, cargo handling, etc.) and provide feedback for performance evaluation and penalty/reward recommendations.
• Support new carrier on boarding, contract execution, and payment documentation.
• Exception Handling & Communication:
• Log and handle first-level operational exceptions such as shipment delays, damages, or driver no-shows.
• Escalate severe or recurring issues to the Fleet Department with detailed event reports.
• Coordinate with customer service and warehouse teams to ensure timely issue resolution and client communication.
• System & Data Management:
• Use the company's TMS or dispatching platform for job assignment, GPS tracking, and data entry.
• Generate daily/weekly operational reports and route performance summaries.
• Verify shipment and delivery data with finance for billing and payment reconciliation.
• Cross-Functional Collaboration:
• Maintain effective communication with the warehouse, customer service, and finance teams.
• Support seasonal operations, nationwide route adjustments, and urgent dispatch tasks as directed by the Fleet Department.

Shifts: 5PM-1AM