Account Representative

Account Representative

Brand: Essilor and Subsidiaries Location: Nashville, TN, US, 37215 Position: Full-Time Total Rewards: Benefits/Incentive Information If you've worn a pair of glasses, we've already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms. Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

General Function: The Account Representative will manage existing accounts in their assigned territory with Midland Optical. Responsible for sales performance, customer relations, growing sales volume for lab services in assigned accounts. Will handle acquisition and growth of their ECP's business and loyalty through positioning and delivery of branded products, marketing strategies, service excellence and technical superiority. The Account Representative will utilize corporate tools and applications to document, plan, monitor, and meet sales objectives within their territory. The Account Representative will develop and maintain strong working relationships with customer service and lab personnel to ensure successful customer relations. The Account Representative will consistently achieve established sales goals, managed care optimization and practice growth. The Account Representative communicates on an ongoing basis with the VP Sales on personal development, sales results, and action plans.

Major Duties And Responsibilities: Review cycle plan, market conditions, KPIs and customer needs with Manager to plan territory sales strategy, refine call schedules; Builds and implements a strategy for all accounts and creates in-depth strategy for key accounts and review territory plans Partner with Specialists to drive branded growth initiatives, training opportunities, and influence Develop existing account base (60%) and gain new accounts via prospecting (40%) Partners with lab personnel to identify and understand account opportunities and adjust call schedules and business plans accordingly Determine customer needs and positioning Essilor's premium branded products and Customer Development Group programs and services to effectively meet each customer need Use analytical tools and software applications effectively to manage Territory accounts (SFDC, Rx Analysis, QLIK) Use consultative selling approach and Brand Sales strategy to develop trusted partnerships with ECP customers to drive immediate sales and establish long-term business partnerships Conducts highly effective account seminars for large and small audiences Proactively addresses customer need, resolves issues in a timely manner and uses the opportunity to build a stronger relationship. Partners with lab on customer needs and maintains a professional image Demonstrates an obsession for customer service through customer involvement Uses District Meetings, Ride-alongs, Call-ins and the annual review process to identify professional needs and develop skills Completes requested tasks effectively from management and corporate office in a timely manner.

Basic Qualifications: Bachelor's Degree or equivalent experience 3+ years sales experience Strong interpersonal skills i.e. flexibility, adaptability and team oriented Demonstrated computer & presentation skills Demonstrated sales results Must be able to travel overnight approximately 50% Customer service orientation Preferred Qualifications: Bachelor's degree Customer service experience and/or client relations