Insurance Customer Service Representative

Benefits: 401(k) matching Bonus based on performance Competitive salary Paid time off Parental leave Signing bonus Training & development The Vackner Agency is an award-winning, high-growth Allstate agency located in Babylon, NY. We are looking for licensed insurance professionals who take pride in delivering exceptional service while driving meaningful growth. This is not a “sit back and service” role. We are building something special — and we’re looking for team members who want to grow with us. If you thrive in a fast-paced office, enjoy building real client relationships, and want to be part of a respected agency expanding into the multifamily and commercial space, this opportunity is for you. What You’ll Do

• Deliver concierge-level customer service through in-office and phone interactions
• Guide clients through coverage reviews, policy changes, and claims support
• Identify coverage gaps and proactively recommend tailored solutions
• Present and close personal lines policies including Auto, Home, and Renters
• Maintain compliance, documentation, and accurate records within agency systems
• Contribute to a team culture built on accountability, performance, and integrity

What We’re Looking For

• Active NY Property & Casualty License
• Strong communicator who builds trust naturally
• Sales-driven mindset with a service-first approach
• Organized, detail-oriented, and comfortable in a structured office environment
• Spanish speaking is a plus

Why The Vackner Agency? We are not just another insurance office. We are a top-performing Allstate agency known for professionalism, growth, and strong leadership. Our team operates with clear expectations, strong systems, and a commitment to excellence. If you are looking for a long-term career with real opportunity — not just a job — we would love to meet you.