General Manager

Job Description

Job Description

Venue Manager — GLAM104

Location: 3620 Satellite Blvd, Duluth, GA 30096
Position: Full-Time or Part-Time
Reports to: General Manager/Ownership

Position Overview

GLAM104 is seeking a responsible, energetic, and experienced Venue Manager to oversee daily restaurant, karaoke, nightlife, and special-event operations. The Venue Manager will lead staff, maintain service standards, resolve guest concerns, and ensure each shift operates safely, efficiently, and professionally.

The ideal candidate is a hands-on leader who performs well in a fast-paced nightlife environment, communicates clearly, and can confidently make decisions during busy shifts. Korean fluency is strongly preferred to support communication with Korean-speaking guests and team members.

Key Responsibilities

• Oversee opening, operating, and closing procedures
• Lead servers, bartenders, kitchen staff, security, and support personnel
• Conduct pre-shift meetings and assign employee responsibilities
• Monitor staff performance, attendance, appearance, and service quality
• Assist with employee scheduling, training, and onboarding
• Maintain a welcoming, professional, and high-energy guest experience
• Resolve guest complaints and operational issues promptly
• Oversee VIP reservations, bottle service, karaoke rooms, and special events
• Coordinate with DJs, promoters, performers, vendors, and event organizers
• Ensure promotions, discounts, and event policies are correctly communicated and applied
• Monitor POS transactions, cash handling, employee checkouts, and nightly reports
• Track inventory levels and report shortages, waste, or unusual activity
• Ensure the venue remains clean, organized, stocked, and ready for service
• Support crowd management and communicate with security when needed
• Document incidents, guest disputes, injuries, damages, and policy violations
• Ensure staff follow responsible alcohol-service procedures and applicable regulations
• Provide management with shift summaries and recommendations for improvement

Leadership and Growth Opportunities

GLAM104 values strong leaders and prefers to promote from within. Managers who demonstrate consistent performance, accountability, business judgment, and team-development skills may have a quick pathway toward senior leadership positions, including:

• Senior Venue Manager
• General Manager
• Events and Operations Manager
• Director of Venue Operations

Advancement is based on performance, reliability, leadership ability, and business needs.

Qualifications

• Previous management or supervisory experience in a restaurant, bar, lounge, nightclub, or entertainment venue preferred
• Fluency in Korean is strongly preferred
• English communication skills required
• Spanish language skills are a plus
• Strong leadership, communication, and conflict-resolution skills
• Ability to manage multiple responsibilities in a fast-paced environment
• Experience with staff supervision, POS systems, cash handling, and closing procedures
• Professional, dependable, organized, and comfortable making decisions
• Strong attention to detail and ability to identify operational problems
• Must meet all legal requirements related to alcohol-service operations in Georgia
• Must be available to work nights, weekends, holidays, and special events

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to move throughout multiple areas of the venue during service
• Ability to assist with supplies, equipment, and venue setup when necessary
• Ability to work in a loud, crowded, and high-energy nightlife environment

What We’re Looking For

We are looking for a manager who leads from the floor, supports the team, protects the guest experience, and takes ownership of the venue’s success. The right candidate will balance hospitality with accountability and help GLAM104 maintain high standards across every shift and event.

To apply: Submit your résumé, availability, and a brief summary of your restaurant, nightlife, hospitality, or venue-management experience.