Group Sales Coordinator

Job Description

Job Description

Coming soon to the Las Vegas Strip, Hard Rock Las Vegas will be a fully integrated luxury resort offering world-class hospitality, gaming, dining, entertainment and retail. Positioned on the 50-yard line of the Strip, the resort will feature a nearly 700 ft. guitar-shaped hotel that will change the Las Vegas skyline. The finished complex will feature over 3,700 hotel rooms, approximately 175,000 square feet of gaming space, two spas, multiple pools, live entertainment venues and dozens of restaurants, lounges and retail outlets.

The Group Sales Coordinator plays a key role at Hard Rock Las Vegas in delivering exceptional administrative and client support to the Hotel Sales Team. This role serves as a key liaison between Sales Managers, internal departments, and external clients, ensuring sales processes are executed accurately, efficiently, and in alignment with Hard Rock brand standards and service expectations. Reporting to the Director, Hotel Sales, the Group Sales Coordinator will carry out all responsibilities in accordance with departmental and property policies, practices, and procedures. 

Responsibilities include, but are not limited to:

• Support the Sales team and assigned sales managers with all daily tasks to assist with the departmental goals and objectives. This can include support with clerical and administrative items such as emailing, answering phones, and performing all other general office duties.
• Contract preparation, edits, revisions and turnover process to be completed in a timely manner to meet deadlines. This is to include the creation of the booking in the Sales System (Amadeus - Delphi)
• During the pre-opening period, assist Sales team with the preparation and organization of customer meetings, site visits and sales presentations. In addition, assist sales team with the organization and management of the sales customer gift inventory.
• Assist with coordination and planning of Sales Managers in market travel to include booking flights, hotels, venues. During the pre-opening period, this may also include creative input on client events and gifting while in market.
• Maintain and manage sales system database (Amadeus – Delphi) to include accurate reporting for accounts/contacts, inquiries and bookings.  
• Assist with data collection, reporting, and sales-related documentation to support business tracking and performance needs.
• Maintain schedules, appointments, conference calls, and travel arrangements for Hotel Sales Managers.
• Prepare expense reports and manage files containing highly sensitive and confidential information.
• Process reservations, confirmations, cancellations, special handling alerts, and amenities.
• Deliver exceptional service that aligns with the property's core service standards and brand attributes, fostering positive relationships with clients and employees by anticipating their needs and understanding their expectations.
• Serve as a resource for activities, services, and amenities available within our resorts and in Las Vegas.
• Assist in responding to customer correspondence and requests as needed, including during the Sales Manager's absence

Qualifications:

• High School Diploma or equivalent required; additional education in Hospitality, Business, or related field preferred.
• One (1) year of previous experience in an administrative/coordinator or support role, preferably in the hospitality, hotel and/or sales department of a similar resort setting
• Familiarity with hotel and sales systems such as Opera, Amadeus - Delphi, or similar platforms preferred
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
• Organizational skills to function effectively under time constraints, within established deadlines
• Knowledge of Microsoft Office and strong telephone and e-mail etiquette
• Excellent written, verbal and interpersonal communication skills to communicate with all stakeholders

Work Environment:

• Physical demands include standing, walking, and noise exposure for extended periods

• Position requires occasional lifting and moving of items weighing up to 50 pounds

• May be exposed to casino-related environmental factors including secondhand smoke.

• Must be able to work flexible hours, including nights, weekends, and holidays.

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Native American and Indigenous Tribes who meet the job requirements.