Hardware Store General Manager

Hardware Store General Manager

Position Summary

Kamis is searching for a Hardware Store General Manager in the Annapolis, MD area. This is a full-time position with salary and benefits. The salary range is expected to be in the 90-115K range based on experience and qualifications.

The Hardware Store General Manager is responsible for overseeing the daily operations of the store, ensuring exceptional customer service, and driving sales performance. This role requires strong leadership, inventory management expertise, and a solid understanding of hardware products and retail operations. The ideal candidate will have at least five years of relevant experience in retail management, preferably within a hardware, home improvement, or related environment.

Key Responsibilities

Store Operations

- Manage all aspects of day-to-day store operations, including opening/closing procedures

- Ensure the store is clean, organized, and fully stocked at all times

- Maintain compliance with company policies, safety regulations, and operational standards

Team Leadership & Development

- Recruit, train, supervise, and evaluate store employees

- Schedule staff to ensure adequate coverage and productivity

- Foster a positive work environment that promotes teamwork and accountability

Customer Service

- Provide exceptional customer service and resolve customer concerns promptly

- Assist customers with product selection, technical inquiries, and special orders

- Set and enforce high customer service standards across the team

Sales & Performance

- Monitor sales performance and implement strategies to meet or exceed targets

- Analyze sales trends and adjust product mix or promotions accordingly

- Drive in-store promotions, upselling, and cross-selling initiatives

Inventory Management

- Oversee inventory control processes, including ordering, receiving, and stock replenishment

- Minimize shrinkage through proper handling and loss prevention practices

- Conduct regular inventory audits and ensure accurate record-keeping

Financial Management

- Manage store budgets, expenses, and profitability

- Prepare reports on sales, labor costs, and operational performance

- Ensure accurate cash handling and reconciliation procedures

- Vendor & Product Management

- Maintain relationships with vendors and suppliers

- Ensure timely ordering and delivery of merchandise

- Stay informed about new products, tools, and industry trends

Qualifications

- Minimum 5 years of experience in retail management, preferably in a hardware or home improvement environment

- Strong knowledge of hardware products, tools, building materials, and related supplies

- Proven leadership and team management skills

- Excellent customer service and communication abilities

- Solid understanding of inventory control and merchandising practices

- Financial and business management skills

- Ability to work flexible hours, including weekends and holidays

- Experience with point-of-sale (POS) systems and inventory software

- Problem-solving and decision-making skills

- Ability to lift and handle merchandise as needed

- Knowledge of safety regulations and compliance standards