Service Supervisor Full Time

BJ's Wholesale Club

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ's Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we're committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits of Working at BJ's

BJ's pays weekly

Eligible for free BJ's Inner Circle and Supplemental membership(s)*

Generous time off programs to support busy lifestyles*

o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty

Benefit plans for your changing needs*

o Three medical plans**, Health Savings Account (HSA), two dental plans, vision plan, flexible spending

401(k) plan with company match (must be at least 18 years old)

*eligibility requirements vary by position

**medical plans vary by location

Job Summary

Responsible for managing tire bay operations at the club level, managing tire sales, ensuring proper installation and repairs of tires, supervising tire bay team members, and maintaining tire bay and policies and procedures.

Leadership:

• Know their business/business acumen. Exhibit strategic thinking and sound decision-making thorough knowledge and utilization of business data.
• Lead through change. Model leadership competencies to build credibility and act as a champion for business growth.
• Communicate effectively. Provide the information teams require to be successful.
• Build high performing teams by creating a culture of collaboration. Provide honest and timely direction, follow up and feedback that will drive business results and support team member engagement.
• Deliver results. Execute business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability.

Team Members:

• Teach, coach and lead through the club level training process. Support team member engagement within all areas of responsibility to enable the application of policies, procedures and compliance.
• Drive a culture of development, strategic thinking and acting, ethical decision making and engagement. Lead with the team member and member in mind to address all concerns and to escalate any concerns, as appropriate.
• Ensure a safe and positive environment and experience for the team members.
• Embrace inclusion and diversity, by working together with collaboration and respect. Acknowledge team member success, work as a team to achieve goals, identify and retain top talent.

Members:

• Guarantee service excellence through all points of contact.
• Set service standard expectations for all team members. Provide team support and empowerment to resolve every member concern.
• Ensure a safe and positive environment and experience for the members.
• Daily commitment to GOLD Member Standards
• Greet, Anticipate, Appreciate (GAA)
• Fast, Friendly Full, Fresh, Clean

Club Standards: Lead teams to deliver GOLD club standards daily.

• Define and model GOLD- Grand opening look daily
• All items stocked and promotional plans executed
• Maintain visible accurate signage
• Clean and organized, inside and out

Know Your Business:

• Acquire a deep knowledge of key metrics and reporting for total club and department performance
• Drive performance and profitability by using reporting to identify trends and areas of opportunity
• Have the foresight to see a breakdown in process and correct it before it negatively impacts club performance metrics

• Communicate a simple message to your team on the connection between consistent operational performance and achieving club financial targets

Major Tasks, Responsibilities, and Key Accountabilities:

• Supervises tire bay team members. Ensures tire bay team members work in a safe environment and are following all tire bay policies and procedures.
• Ensures proper scheduling and staffing within areas of responsibility.
• Responsible for the proper installation of tires, including mounting, dismounting, rotating, and balancing tires.
• Installs, sells, and repairs tires. Responsible for properly disposing of tires and ensuring propane tanks are filled per club policy.
• Maintains and orders tire installation equipment. Responsible for the safe and proper operation of tire bay equipment.
• Maintains a clean and professional tire bay and waiting area. Merchandise tire displays and automotive products.

• Ensures that knowledgeable service is provided to members at the tire desk. Coordinates with Home Office regarding member tire needs as needed.
• Maintains an accurate and complete supply inventory. Understands and appropriately utilizes available special-order tire programs.
• Responsible for monitoring tire bay sales transactions and handling cash transactions when applicable.
• Complies with safety and cleanliness standards. Manages tire bay audits, and checklists.
• Responsible for overseeing tire bay records retention policies and procedures.
• Responsible for ensuring all TIA Certifications, Titan Certifications are completed timely and on file for all tire bay team members. Reference PlayerLync to follow up on all additional trainings required for tire bay team members.
• Build working relationships with tire bay members. Motivate and empower each team member to see their own potential and to grow within the company.
• Complete and administer performance appraisals with each tire bay team member. Provide clear, constructive communication.
• Any person working as a Manager on Duty in the State of Florida must be able to successfully complete and hold a qualifier certification, through the Florida Department of Agriculture and Consumer Services. This qualification is required by the state of Florida and any person overseeing retail propane operations must hold a qualifier certification. BJ's will pay for 100% of the training and cost of the exams to obtain this qualifier certification.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed
• Regular, predictable, full attendance is an essential function of this job.

Qualifications:

• At least 18 years of age.
• High School diploma and/or college degree preferred.
• Valid driver's license and ability to drive automatic and manual transmission vehicles required.
• Strong interpersonal skills, organizational skills and attention to detail required.
• Basic computer skills required.
• Knowledge of tires, batteries, propane tanks, and tire bay equipment required.
• Prior tire installation and sales experience preferred; Level 400 certified technician preferred.
• Must pass Michelin training levels one through four within three months of hire.
• Ability to lift over 30 pounds with assistance.
• Demonstrates leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results.

Environmental Job Conditions:

• Exposure to both indoor and outdoor temperatures and weather conditions.
• Most of the time is spent standing and moving about continuously on hard surfaces. Frequent need to bend, climb, crawl, kneel, push, pull, reach, move side to side, stoop, and climb ladders/step stools.
• Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.
• Usually perform job surrounded by moving cars, machinery and/or loud equipment that may require shouting in order to be heard. There may be occasional exposure to company approved chemicals and cleaning agents, and strong smells.