Customer Experience Supervisor
Virtual Vocations Inc
Leading a team of customer service representatives, the full-time Customer Experience Supervisor will oversee daily operations, resolve escalated issues, and implement strategies to enhance customer service in a 100% remote environment. Key responsibilities Supervise and lead a customer service team in a fast-paced call center environment Monitor daily operations to meet performance targets and service level agreements Provide coaching and training to enhance team skills and performance Required qualifications Bachelor's degree or equivalent work experience in customer service or a related field Proven experience in a customer service supervisory or leadership role within a call center environment Proficient in using Salesforce (CRM) software and call center technology Ability to analyze data and make informed decisions to improve team performance Flexibility to work shifts, including evenings and weekends, as needed Virtual Vocations Inc
Vacancy posted 5 days ago
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