Product Support Representative

Associate Recruiter | "Helping the world work"Product Support RepresentativeLocation: RemoteShift: 2nd Shift - 2 PM to 10 PM CDTPay: $16 - $17/hourDuration: W2 Contract - 6 monthsPosition Overview:A leading medical technology company is seeking a Customer Technical Support Representative to assist patients and clinicians with Negative Pressure Wound Therapy devices. This role is perfect for someone passionate about customer service and technical troubleshooting, with a strong ability to problem-solve and communicate effectively in a fast-paced environment.Key Responsibilities:Customer Support & Troubleshooting – Assist patients and clinicians in resolving product issues and answering technical questions.Product Expertise – Become a subject matter expert (SME) on Negative Pressure Wound Therapy devices.Order Management & Logistics – Process service calls and work orders through Field Service Representatives, UPS, or Couriers.Cross-Department Collaboration – Work with internal teams to ensure customer needs and expectations are met.Communication – Provide effective support through email, phone, and text messaging.What We're Looking For:Experience: At least 5 years of customer service experience, with 1 year of order entry/call center systemsTech-Savvy: Comfortable using Microsoft Office and navigating industry-standard systems.Problem-Solving: Ability to troubleshoot technical issues and provide clear solutions.Strong Communication: Professional and empathetic verbal & written communication skills.Adaptability: Willingness to adjust to changing call volumes and schedules as needed.Commitment to Excellence: Passion for delivering top-level customer support.Requirements:Education: High school diploma or GED required.Willingness to Travel: Occasional travel may be required for training or corporate functions.Seniority levelEntry levelEmployment typeContractJob functionCustomer Service, Distribution, and Product ManagementIndustriesMedical Equipment Manufacturing, Hospitals and Health Care, and Technology, Information and MediaJ-18808-Ljbffr Russell Tobin