Member Solutions Manager

Job Description

Job Description

Are you an organized and self-driven individual with a passion for analyzing and problem-solving? We’re currently searching for a Card Services Specialist to join our team. If this sounds like you, we'd love to chat!

Job Description

• Monitors and manages daily, weekly and monthly activities of Department. Assigns past due/ delinquent loans, negative amortization, and negative accounts. Analyzes member's financial situation to determine best solution to resolve the members delinquency/repayment of debt. Contacts delinquent accounts by phone, mail, email, text messages, and/or letter.
• Reviews queues, 60+ day delinquent, negative amortized loans, and place notes of guidance for staff and recognition of potential charge-offs. Prepares and completes Board Reports (Charge off/TDR).
• Hires, trains, and monitors the work of other Member Solutions staff; Reviews Work schedules to maintain proper coverage of Department; Completes Member Solutions scorecard to review staff/department performance, and reviews with staff semi-annually and annually; allocates resources to meet operational needs within the department; reviews and approves, denies, or modifies member solution recommendations from subordinates.
• Recommends and assigns outside field visits when necessary. Assigns vehicles for repo/self-help to vendor. Maintains and organizes repo lot log and handles all title work for auction/sheriff sale on vehicles and other collateral. Arranges for sale of repossessed collateral whether Credit Union sells, Vendor or Sheriff. Determines if a supplementary investment is made in bringing collateral up to a level that would recover additional funds. Represents the Credit Union at auction or sale, as necessary.
• Organizes the efforts of staff to request legal and small claim reviews, and the utilization of assistance from attorney for advice or an attorney demand letter. Respond quickly to staff and supervisor to determine and recommend a suit. Utilize our Legal log to gauge timeliness of response, preparation of documents, submission to attorney, and follow-up for judgement. Works closely with attorney to resolve and collect settlements, judgements, garnishments, foreclosures, and other legal related activities.
• Reviews Bankruptcy, Legal Accounts and Small Claims Suits. Represent the Credit Union in court as necessary. Monitors BK 7 and BK 13 logs, and provide a review of TDR/RBO worksheet, and activity before submission to COO/CFO.
• Supervises and Oversees the filing of Bankruptcy (POC), Insurance (CL/CD, GAP, MRC and ESA claims/refunds).
• Maintains a good understanding of all Member Solutions rules, regulations, and Telco's member solution policies. Monitors and Manages the annually review and updates Telco's Member Solution Policy and staff acknowledgement of this policy.
• Demonstrates the Credit Union's Core Values (Service with an EDGE, Solutions, Adaptability, Respect, Accountability).

Requirements

• Three years to five years of similar or related experience.
• (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.
• Attention to detail
• Organized
• Proficient in Excel
• Coaching and holding people accountable
• Managing Collections queues

Why join us?

Baton Rouge Telco FCU has been serving members in Southeast Louisiana since 1936, and we have strived to provide our members with exceptional customer service. We pride ourselves on being built for members, by members, so you can enjoy lower fees and the best rates. This position is a full-time position with no Saturdays required, offering an amazing benefits package and a fun work environment.

A peek at our benefits:

• Outstanding benefits: Enjoy comprehensive medical, dental, vision, life, STD, and LTD insurance, PLUS a 401k/Roth plan with an employer match.
• Generous paid time off: Celebrate 12 paid holidays each year, and as a special perk, you get your birthday off!
• Rewarding incentives: We value performance and rewarding hard work! Enjoy multiple incentive opportunities if you’re a go-getter.
• Growth opportunities: We’re committed to helping you grow your career in the banking industry.

Equal Opportunity Employer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Join us and be part of a team that’s dedicated to making a difference in our members’ lives – and yours!