Supervisor- International Operations

Job Description International Operations Supervisor Team Worldwide DFW in Grapevine, TX is seeking to add an International Operations Supervisor to our growing team. The ideal candidate will have at least 5 years of experience in freight forwarding operations, with both air and ocean experience. About Team Team is a worldwide, yet locally-minded business with the resources to offer global control of our customers’ product movement. As a multi-year recipient of the Logistics Management Quest for Quality Award in Freight Forwarding, the Team Worldwide commitment makes every delivery like a trip around the corner—no matter where that corner is. Benefits and Compensation As a full-time position, the position is eligible for company’s employee benefits package. This includes standard benefits of co-sponsored medical insurance, company matched 401k, and vacation and paid time off. In addition, employee may, at their own expense, engage in additional employee‑paid benefits of vision, dental, life and AD&D insurance offers. The compensation for this position will be commiserate with related experience. Position Overview and Responsibilities The International Operation Supervisor’s primary responsibility is to lead the international department to meet or exceed the expectations of our clients, each and every time we are of service to them, by responding quickly and proactively to challenges and facilitating a quick and positive solution to their international airfreight and ocean freight needs. Prioritizing, scheduling, and routing shipments for air and ocean import/export. Maintaining accurate status updates for import/export shipments. Ensuring regulatory and country level compliance. Responding to inquiries from overseas agents/offices in a timely fashion. Interacting with customers and their key personnel as needed. Maintaining and growing relationships on Team’s behalf with both existing and new customers and carriers. Handling and quickly resolve any issues with customers, Team branches, and agents. Communicating daily with customers to keep them informed of changes pertaining to their shipments, should an update apply or be required. Lead and mentor international team at DFW office. Ensure that the international department maintains all Standard Operating Procedures (SOPs) in conjunction with international customer service and sales teams. Demonstrate in-depth industry knowledge with the ability to identify, anticipate, understand and respond to client needs promptly. Negotiate aggressive rates with all service providers. Supervise international team by providing performance appraisals, training and coaching as needed. Reporting Structure This position reports to the Team Worldwide, DFW Branch Manager Qualifications and Requirements Minimum 5+ years of experience in international air and ocean freight forwarding operations. Excellent communication skills. Excellent customer service skills with a strong sense of urgency. Creative problem solving skills. In‑depth knowledge of ocean and air freight movement including pricing, documentation and shipment management. In‑depth knowledge of applicable state, federal and international laws and regulations (Federal Maritime Commissions, Interstate Commerce Commission, Customs, environmental, import/export, maritime). Physical Requirements Sitting at a computer for prolonged periods of time Occasional lifting up to 25 pounds Additional Information This job description is not designed to be a comprehensive listing of activities, duties or responsibilities that are required. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. #J-18808-Ljbffr