Customer Success Associate

Job Title

Build relationships and find out customer's needs, solve problems that arise and coordinate deals with clients. Determine the most crucial needs of the customers and carry them out to ensure that they receive first-class customer care and service.

FLSA Classification: Hourly

Reports to: Customer Service Manager

Hours: Monday – Friday 8:00-4:30 One Day a Week 8:30-5:00

Summary/objective:

Inbound client calls

Facilitate quotes

Submit via email quotes to clients in the acceptable timeframe

Respond to email requests in the acceptable timeframe

Attend required meetings as applicable

Research and handle client claims

Order process

Order status

Update order tracking

Generate re-do orders

Return customer voicemails in the acceptable time frame

Enter client sample requests

Cross training with peer roles

Order hold follow-up

Respond to website chat requests

Qualifications:

Required:

High School Diploma or G.E.D.

Preferred, but not required:

Minimum one to three years customer service experience

Strong organizational skills and ability to work independently

Computer literate

Proficient in Microsoft Office

Good business skills

Good sales and marketing background

Data entry skills

Good oral and written communication skills.

Good negotiation skills and customer service ability

QA skills

Good Interpersonal relationships

Problem solving abilities

Proficient in multi-tasking

Ability to exercise independent judgment and work with minimal supervision. Must be detail-oriented, can plan, organize, set priorities and manage multiple projects. Good analytical, problem solving and time management skills. Self-starter and self-finisher. Handles difficult customers with diplomacy and tact

Work environment:

Climate controlled environment

Physical demands:

While performing the duties of this job, the associate is frequently required to stand, walk, climb, stoop, talk, hear, reach, grasp with hands, feel, and sit. The associate is occasionally required to kneel, push and pull to move objects.

The associate must exert up to 5 pounds of force occasionally and/or a light amount of force frequently to lift, carry, push, pull, or otherwise move objects.

Specific vision abilities required by this job include concentrated attention and close vision, far vision, color vision, depth perception and the ability to bring object into sharp focus.

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.