Revenue Specialist II

This position is an on-site role based in our North Canton, Ohio office. Our campus offers a welcoming and conveniently located work environment, including a cafeteria with hot meals, a coffee cafe, and a gym for employees.Position SummaryThis position will work closely with several departments to ensure timeliness of billing. Resolve accounts receivable inquires along with communication with customers on their account balances and discrepancies. The role will work closely with other departments in the organization including Contract Administration, Pricing Administration, and Sales as needed. This position will report directly to the Revenue Team Manager.Essential FunctionsReview supporting documentation and initiate billing processAbility to understand contract terminology as it pertains to the specific customerAssist in implementation of billing procedures for new customer agreementsWork closely with internal departments to resolve conflictReport monitoring and accountability to assist management in meeting the department objectives around accuracy and efficiencyCreate reports and monitor customer account details for non-payments, delayed payments and other irregularitiesContact customer to collect on overdue invoices, coordinate rebills, and update pricing errorsIdentify trends and prevent reoccurring payment issuesCrosscheck company records with customer pay agent/payables portals; address inconsistencies and rejected invoicesRecommend and help design processes to enhance the order-to-cash functions and systemsQualificationsBachelors Degree in finance related field preferred or equivalent business experience required2-3 years customer service experience required2-3 years of billing or collections experience preferredProficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook)Transportation industry experience a plusStrong attention to detail and ability to finish any given task to completionDesired AttributesProfessionalism- Adapts to changes in the work environment, reacts well under pressure, confronts difficult situations, and changes approach when necessary to meet business needsCustomer Service- Responds promptly and develops new approaches to meeting customer needsCommunications- Strong interpersonal, verbal/written skills are necessary to perform job at the expected levelNote: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.Provide constructive guidance to other employees and representatives of third parties.Contribute to providing the highest quality of products and services to customers.#LI-ONSITE#LI-KH1#NDMP #J-18808-Ljbffr