Vice President OF Clinical Services

Vice President Of Acute Care & Crisis StabilizationComprehensive Healthcare provides innovative behavioral health and integrated healthcare services to clients of all ages. We take pride in our creative and collaborative work environment and in delivering clinically excellent, trauma-informed, recovery-oriented services.The purpose of this role is to provide integrated strategic and operational oversight for the organization's crisis care continuum, spanning community-based diversion and short-term inpatient stabilization, ensuring exceptional patient throughput, operational efficiency, and consistent clinical quality across all service delivery platforms, reporting to the EVP.This position exists to:Lead and oversee the acute care and crisis stabilization continuumEnsure regulatory compliance and safety standardsProvide strategic and operational oversightIntegrate the crisis continuum and flowDrive operational performance & consistencyEnsure crisis safety, quality, and complianceManage financial & contractual outcomesDevelop and mentor director-level leadershipAs a senior leader, this position serves as the cultural and operational anchor for the crisis care continuum. The Vice President cultivates leadership at the Director level, champions core values of compassionate client care and collaborative problem-solving, and drives organizational success through rigorous adherence to safety, quality, and financial stewardship. This leader translates strategic initiatives into consistent operational excellence, empowering teams to deliver high-quality, efficient care across all acute and community-based service lines.Values: Demonstrates behaviors which contribute to the growth and achievement of Comprehensive's mission:Passion for the Work, Compassion for the Client Demonstrates empathy, professionalism, and sound judgment in all interactionsPrioritizes client safety, dignity, and outcomesMaintains composure and effectiveness in high-pressure or emotionally demanding situationsCustomer Service Takes ownership of issues and follows through to resolutionCommunicates clearly, honestly, and proactivelyMaintains a solutions-oriented approach and supports both clients and colleaguesCollaborative Problem Solving Engages others to develop effective, aligned solutionsCommunicates openly and works across teams to reduce silosShares accountability for decisions and outcomesLeadership Expectation Sets clear expectations and holds self and others accountableAddresses issues at the appropriate levelAligns team performance with organizational goalsKey Success MeasuresProgram Capacity, Length of Stay, and Revenue Integrity: Maintains an average facility occupancy rate of at least 90% at each assigned program, ensures average length of stay remains within established program benchmarks and payer-authorized bed days, and keeps payer denials below 10% of total admissions.Adherence to Budget: Ensure the combined operating budget for all programs under this VP remains within the organizational goal of ±3% of the approved budget.Regulatory Compliance and Safe Transitions: Maintains zero critical regulatory findings across all crisis services and keeps safety incidents during patient transfers and transitions between levels of care below 5% of all completed transitions.Key Activities:Integrate Crisis Continuum and Flow: Oversee and manage the end-to-end patient flow from diversion programs into and out of short-term inpatient crisis units, focusing on reducing avoidable hospitalizations and ensuring seamless transitions across the service lines.Drive Operational Performance & Consistency: Translate the EVP's strategic directives into actionable operational plans for both the community/diversion and inpatient crisis teams, ensuring consistent execution and adherence to standardized care models.Ensure Crisis Safety, Quality, and Compliance: Provide expert oversight to mitigate high-acuity risks specific to crisis services, ensuring regulatory compliance and achieving high standards of clinical quality across the entire continuum.Manage Financial & Contractual Outcomes: Accountable for the financial performance and resource allocation of both the Community/Diversion and Short-Term Inpatient Crisis departments, ensuring contracted performance targets and utilization metrics are met.Develop and Mentor Director-Level Leadership: Provide coaching, mentorship, and performance management to the two reporting directors to cultivate a high-performing, resilient, and accountable leadership team.Leadership & Team Development: Provide supervision, coaching, and performance management for staff, establish department goals and accountability standards, support staff development and operational consistency across crisis functionsSkills & Experience:Preferred experience in healthcare, behavioral health, or multi-site service environmentsDemonstrated experience in strategic and operational leadership within high-acuity behavioral health or crisis care settingsExpertise in managing integrated care models, specifically community-based diversion and short-term inpatient stabilization.Strong financial acumen with a track record of managing operating budgets and ensuring revenue integrityDeep understanding of regulatory compliance requirements and safety standards in crisis services.Strong leadership, organizational, and problem-solving skillsStrong communication and collaboration skillsAbility to manage multiple operational priorities in fast-paced environmentsPhysical and Mental Requirements:Primarily operates in office, healthcare, residential, and community-based environmentsRequires frequent movement throughout agency facilities and groundsAbility to travel between sites and attend meetings across locations as neededAbility to inspect maintenance areas, mechanical systems, rooftops, and operational spacesOccasional lifting of up to 50 poundsCognitive & Mental DemandsAbility to manage complex operational priorities and respond effectively to urgent situationsAbility to analyze operational issues and implement effective solutionsHigh level of attention to detail, organization, and accountabilityAbility to exercise sound judgment in high-risk and time-sensitive situationsEmotional & Behavioral DemandsAbility to work effectively in a behavioral health environmentAbility to maintain professionalism, composure, and effective decision-making during emergencies or operational disruptionsStrong interpersonal skills to support collaboration across departments and external partnersQualificationsBachelor's degree in Business Administration, Healthcare Administration, Social Work or related field preferredMinimum of (3) years of progressively responsible crisis management experienceMinimum of (2) years of leadership or supervisory experienceExperience overseeing multi-site operations and teamsValid driver's license and ability to travel between agency locationsTraining and DevelopmentA variety of career opportunities in a wide range of settings with room for mobility and promotionRegular training opportunities including support, supervision, and consultation in implementing evidence-based services and programsInnovative Program & ServicesA strong reputation for providing quality, evidence-based services within a collaborative multi-disciplinary team environmentInnovative, forward-looking leadership that seeks to thrive in an ever-changing healthcare environmentJoint Commission-accredited organization committed to continuous quality improvementEstablished partnerships with major research universities and other community and healthcare providers to implement cutting-edge treatment programs and servicesExcellent BenefitsCompetitive salaries within our communities and industryHealthcare coverage for employee and qualified family membersGenerous vacation, paid holiday and sick leave policiesAccess to Employee Assistance Program servicesAgency-funded retirement plan with contributions equal to 5% of compensationAdditional retirement investment opportunities with a 50% investment match of up to 4% of compensationAgency-funded life and disability insurance program