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IT Support Lead

Stellent IT LLC

IT Support Lead - Foster City, Ca Immediate start, onsite 5x/week, 3-month contract with strong FT conversion potential. Ideal Candidate Hands-on and successful in a startup/lean tech environment Strong with Google Workspace, Mac/PC support, networking and troubleshooting Comfortable supporting executives with a high-touch service mindset Self-directed, adaptable, able to work through ambiguity Builder/fixer who identifies root causes and drives issues to resolution AI-forward and comfortable using modern tools to improve IT operations Environment Mostly MacBooks + some PCs; Google Workspace (mid-migration from Microsoft/Outlook); Okta SSO across two domains. Key Skills Must: desktop/help desk troubleshooting, SSO, Mac support, Google Workspace Not required: network engineering (separate team owns this) AI fluency: Claude, ChatGPT, Gemini, Cursor/Grok (enterprise licenses, no data-training risk) Best fit: startup background (1 300 employees, Series A C); big tech okay as secondary Team & Scope Direct reports: 1 junior IT engineer (onsite), 1 IT engineer (Bangalore, ~3 wks in) Indirect: DevOps engineer (Beijing, 0.5 IT time), DevOps lead (co-located onsite) ~194 users globally across 6+ locations Reports to COO Immediate Priorities Resolve Google Workspace migration challenges Work through IT request backlog (~10 open, ~5 critical) Assess and recommend improvements where needed Support dual-domain Okta setup complicating new-hire onboarding Provide patient, high-touch support for executive team Address offboarding gap (access-cut request execution) - top current security risk SOC 2 targeted in 4 weeks; ISO already in place Compliance Own SOC 2 point of contact role; maintain existing ISO processes Build IT policies, security backup, and data retention procedures from scratch Tools: Jamf, MAS360 (surface-level familiarity fine. #J-18808-Ljbffr Stellent IT LLC

Vacancy posted 2 days ago
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